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Do you need help with Deezer on you iOS device? Ask your questions here!

265 Topics
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265 Topics

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richard.mcallister.3152Tiny Dancer

asked in iOS

MS2004 ERROR:FAILED TO PLAY ISSUE!!!!!!!

Hi there, is anyone at Deezer taking this issue seriously. Every time I search for music, I can play the top few tracks, but if I scroll down and try and play a track this error pops up all the time.Error happens on IOS and Android I’ve been with Deezer for years, but moving to Spotify if they don’t sort this error

9 months ago

Dean ValleyRunaway Baby

asked in iOS

how can I play a single song from my playlist?

I have created a playlist and would like to play just one song from it, without having to stop it manually at the end. At the moment, it automatically moves on to the next song in my playlist.

10 months ago

BezbezTiny Dancer

asked in iOS

AirPly - problem

Hi All,I am trying to connect via AirPlay from within the app to my Linn player (IOS version: 15.4.1) and I am getting the message that I have:"1. Verify that access via local network is enabled" (after checking, it turns out that it is)2. check WiFi network (everything is OK)."Interestingly - if I have previously connected via AirPlay to the Linn player from another app (e.g.: Tidal, which connects without issue) and I switch to the Deezer app - the audio is sent normally to the player and clearly the AirPlay function is working.Has anyone experienced this problem?

2 years ago

mikob7777Runaway Baby

asked in iOS

Deezer not loading in apple carplay

Hi all, Deezer has stopped working in my Apple CarPlay, it has worked perfectly for the last two years with no problems whatsover, now, when I open CarPlay it just says ‘loading’ and Deezer never appears, All other apps in CarPlay still work as they should. I’ve tried the usual delete / re-install Deezer, clear cache etc, unfortunately, this has not solved the issue? Anyone any ideas how I can fix this? My iPhone is fully up to date with iOS 17.5.1. Any help / advice will be really appreciated- thank you X

14 days ago

carloom

asked in iOS

Error with the app: downloaded music gone after update

Hi there, Since the last update of my iOS App, all my downloaded music and playlists have been deleted. But still have it in my flow.... I tried to delete the app and install it again but still the same... Anyone having same troubles ?

1 year ago

Nir NakavRunaway Baby

asked in iOS

Language support

Did you stop supporting the Hebrew language in the last update?

1 year ago

JohnLRunaway Baby

asked in iOS

downloads not working

Can anyone help? The download function on the iPhone apple, is this because of the latest update?

7 months ago

jrm123Runaway Baby

posted in iOS

B&0 app says songs from deezer are not available

MY b&O app does not play songs from my deezer account, I have tried to log out and in but this did not work

1 year ago

Andy.DenningtonRunaway Baby

asked in iOS

App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

2 years ago

EverRedRunaway Baby

asked in iOS

Deezer adds tracks to my Favorites

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs.Does anyone know how to fix this?Many thanks

1 year ago

Salty66Runaway Baby

asked in iOS

Keeps Crashing Pixel 7 Pro

The app keeps crashing randomly. It worked great before the latest software upgrade from Google. (literally just crashed as I was typing) very frustrated!

1 year ago

awesomemacDeezer Legend

asked in iOS

Carplay black screen

Hi,I’m using the most recent update of Deezer, but somehow I can’t use Deezer.When starting Deezer everything works fine, but when using it again during driving (or standing still) every option can’t be used.Home, Favorites, Podcast or Liveradio, it doesn’t work.The only thing that still works is the button on the far right. Does anyone also has this issue with their iPhone, Deezer and Carplay?

13 days ago

Davion.Tinsley

posted in iOS

My songs keep disappearing on my playlist

1 year ago

JuniJenRunaway Baby

asked in iOS

Why does this app constantly force close?

The iOS app is so glitchy. I have uninstalled, reinstalled, restarted my phone numerous times. I've had the app for several months and I want to love it, but it force closes CONSTANTLY. I am the only person in my family who has this issue but it makes me want to switch us back to the S app. This is beyond frustrating.

1 year ago

Bianca BaumlerTiny Dancer

asked in iOS

new Airplay problem

I can no longer connect to my speaker. I simply cannot select my speaker anymore. But it is visible and otherwise works.

1 year ago

camcamRunaway Baby

asked in iOS

27 days ago

Mark CharnockRunaway Baby

asked in iOS

tracks wont play

9 months ago

pcryan5Runaway Baby

asked in iOS

Deezer connect beachballs

When I select Deezer Connect as source on my iPad or iPhone it beachballs (see below) for awhile then stops. No option to connect to my Devialet speakers appears. Airplay works but the would not deliver connect functionality. Any ideas? Thanks!

1 year ago

SummerRunaway Baby

asked in iOS

Deezer down and no information from the company

Yesterday, Sunday Oct 22nd 2023, Deezer was down and there was zero information on the service status. Sorry folks, this is not the way to act today. Issues can happen, but then I expect a transparent information of your paying customers.

9 months ago

Mat DudeRunaway Baby

asked in iOS

Unable to play selected music. Connection with Deezer was lost.

When Deezer is working the quality of sound is great. However, when it’s not working, which seems to be a lot of the time I constantly get the error message “Unable to play selected music…. Connection with Deezer was lost”. All other streaming services I use (i.e. Sonos Radio, Apple Music, Spotify….) work seamlessly. I then spend about 30 - 40 minutes each day trying to get Deezer back on-line (re-authorise, etc….), which is time consuming and frustrating.I have purchased the Deezer family pack. I have 3 mini mac computers and 2 iPhones. All operating systems and software upgrades are up to date.It is incredibly frustrating. I am at the point that I’d consider cancelling my Deezer subscription and ask for a refund for any monies paid. Which would be unfortunate, as when it works it’s great.I have read through the standard FAQ’s and articles in the web, which have vague references to the issue, but nothing concrete in terms of long term resolution. Can you please offer some on-line help

1 year ago

Pinkcat1980Tiny Dancer

asked in iOS

awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

2 years ago

CaraVRunaway Baby

asked in iOS

iPhone iOS16 doesn't seem to want to fully download playlists

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

1 year ago

LCYCowboyRunaway Baby

posted in iOS

Can't play downloaded music when offline

Hi all, After several years of using Deezer, I am about to give it up and move to another platform. The issue with downloaded music has been going on for years, and recently on a long flight I reached breaking point. I have over 1600 tracks (saved as favourites) downloaded on my iPhone in high quality audio. I would have hoped that I could listen to these DOWNLOADED tracks whenever I want. This it the whole point of downloading them.But say you are on a plane, with no internet signal, you open Deezer, and the downloaded music has all disappeared, and magically reappears as soon as you land and once more have a signal.I think I’ve had enough.My daughter has the same problem, she only has limited data on her contract. She had a long road trip and decided to download lots of songs to her phone, only to find that unless she was connected to the internet (hard in the Scottish Highlands) she couldn’t listen to them. Is this issue every going to be resolved, or should I just give up and m

2 months ago

gianpaolo tessariRunaway Baby

asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

1 year ago

Dave CaslinRunaway Baby

asked in iOS

Siri works for bands, but not songs

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

2 years ago

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