iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 175 Topics
  • 779 Replies

175 Topics

M
Tiny Dancer
Marcelo BlumTiny Dancer
asked in iOS

Most of my downloaded songs desapear when internet is not avalilable like in flights

Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality. 

1
Yula
Community Manager
4 months ago
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

15
B
Tiny Dancer
5 months ago
G
Runaway Baby
Gretsch AbelRunaway Baby
asked in iOS

can’t download anymore even after having deletelld numerous albums and clearing cache

Even after having deleted numerous albums and clearing cache, the amount of albums keeps at 2000. 

1
GropplerZorn
Deezer Legend
5 months ago
F
Runaway Baby
Faranani Bruce BudeliRunaway Baby
asked in iOS

API Error

Hi please assist it’s been over a year and can’t login to my deezer app on my IPod 5th Gen running IOS 9 I have reinstalled the app multiple time with same error being triggered.  

1
Yula
Community Manager
5 months ago
B
Runaway Baby
bubus40Runaway Baby
asked in iOS

La musique se coupe 10s apres avoir lancé une musique ( télécharger ou non )

A chaque fois que je lance une musique, elle dure 10s puis s’interrompt et ne repars pas. Que la musique soit téléchargée ou non 

1
Yula
Community Manager
5 months ago
W
Tiny Dancer
wsjeTiny Dancer
asked in iOS

crossfade

Hoe does the crossfade work on my iPhone? I found it under settings but it doesn’t work. The button doesn’t slide?

1
Yula
Community Manager
5 months ago
M
Tiny Dancer
mikeywulsTiny Dancer
posted in iOS

searched songs not playing

When I search for songs and the results appear, when I click on a song it doesn’t play?? Any thoughts??

8
Yula
Community Manager
5 months ago
G
Runaway Baby
Geegee57Runaway Baby
asked in iOS

Deezer not updating albums to recently added

Hi Everyone,  So on my iphone when I go to recently added it shows all the albums in A-Z not recently added. This is annoying and I can’t seem to fix it. I have logged out, uninstalled the app, changed the settings, updated and even swapped iphone’s but still the same problem remains, it is driving me crazy.I emailed Deezer but they were no help and just sent me a video of it working on an iphone using the same model number and build.Any help on this would be appreciated 

5
Yula
Community Manager
5 months ago
A
Runaway Baby
a.schaijk6Runaway Baby
asked in iOS

deezer met reclame

Goede avond heeft 5maal jullie te berijken zonder resultaat.Deezer doe het niet goed steeds reclame.Heeft een jaar abonnement afgesloten.Mocht het zo blijven spant ik een rechtszaak aan.Mijn e-mailadres is a.sch****6@ziggo.nl

3
Yula
Community Manager
5 months ago
B
Runaway Baby
bjjRunaway Baby
posted in iOS

iOS skips first second of song over bluetooth

This didn’t used to happen playing Deezer over bluetooth from my iphone to my stereo, and I’m not sure when it started, but the first second or so of every song gets skipped, and then starts playing. Another clue - when I play a podcast, it skips DURING the podcast every few seconds or so… podcasts are basically unlistenable.Anyone else having this issue?iOS 15.7.3iPhone 6s PlusDeezer 9.35.0.2

1
Yula
Community Manager
5 months ago
T
Runaway Baby
twistmRunaway Baby
asked in iOS

4 mois offert

Je viens de abonnes au Deezer par carte cadeau mais je vaudrai savoir porquoi est prévu l’a débit si j’ai 4 mois gratuité avant de le première prélèvement  merci à tous 

1
Yula
Community Manager
5 months ago
P
Tiny Dancer
Perrycox9Tiny Dancer
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
Tiny Dancer
5 months ago
D
Tiny Dancer
DeGarcia.SDTiny Dancer
asked in iOS

mp3 not playing

My mp3 song being added are not playing. Its not even showing the option to play it. How can i get this resolved asap please

1
Yula
Community Manager
6 months ago
D
Tiny Dancer
divya ganesanTiny Dancer
asked in iOS

Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

35
Johnathan.Deezer
Community Manager
6 months ago
N
Runaway Baby
Nir NakavRunaway Baby
asked in iOS

Language support

Did you stop supporting the Hebrew language in the last update?  

3
Johnathan.Deezer
Community Manager
6 months ago
D
Tiny Dancer
Davi SantosTiny Dancer
asked in iOS

meu aplicativo fecha

Não sei o que está acontecendo não consigo ouvir música no deezer, todas as vezes o aplicativo não toca nem uma música direito e já fecha. Não sei o que está ocorrendo alguém me socorre

1
Yula
Community Manager
6 months ago
L
Runaway Baby
Lakica01Runaway Baby
asked in iOS

PROBLEM WITH DEEZER

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 11 Pro is the only linked device in the list.  I have just changed my password and got the error again.  Please can you fix this problem i really needed Deezer? 

1
Yula
Community Manager
6 months ago
N
Runaway Baby
ntilley905Runaway Baby
asked in iOS

iOS App Switching Playlists

Hello! As of today for whatever reason my mobile app is repeatedly changing what playlist it is playing from seemingly at random. I have been streaming from Flow, and when a song ends it will change to a playlist I have favorited and downloaded. Sometimes this happens every song, other times it will play a few songs before switching. When it does switch, sometimes it just plays the new song and others it will play about one second and then pause itself.  I have an Apple Watch with the Deezer app installed but it is not running during this. I am listening via Bluetooth headphones and have not touched their controls. I have attempted to restart the Deezer app multiple times and have restarted my phone.  How should I go about resolving this? It has made the app completely unusable at the moment. 

4
Johnathan.Deezer
Community Manager
7 months ago
S
Runaway Baby
sachmo3005Runaway Baby
asked in iOS

Deezer keeps switching back to a single track

Whenever i play playlist A it switches to a track in playlist B and only play that track. Doesn’t matter what I listen to.App is now unusable. If I delete the offending track from phone, it chooses another song in presumably corrupted playlist. Started happening after last update. 

5
Johnathan.Deezer
Community Manager
7 months ago
C
Runaway Baby
cltfRunaway Baby
asked in iOS

Downloads Gone

My favourites, which I had downloaded onto my iPhone and iPad, are no longer downloaded although they still show as favourites.  Is there an easy way to get them back? 

1
Johnathan.Deezer
Community Manager
7 months ago
E
Tiny Dancer
emanuelmatiaspeTiny Dancer
posted in iOS

Homepod + Siri not working for Favorites

Hey guys,Im having unexpected results when using Siri + HomePod mini (now running 16.3.1, but it was the same with older versions).I cannot play my favorites with Siri. Hey Siri, play my favorites. (“I couldn't find “My favorites” in your library”) 🤔 Hey Siri, play favorites. (“Now playing Favorites from Marvin Gaye”) 🤔 I cannot save a song to my favorites or Library. Hey Siri, add this song to my favorites. (“Deezer hasn't added support for that with Siri”) 🤔 Hey Siri, add this song to my library. (“Deezer hasn't added support for that with Siri”) 🤔Any ideas? Thanks,

2
E
Tiny Dancer
7 months ago
M
Runaway Baby
Mat DudeRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost.

When Deezer is working the quality of sound is great. However, when it’s not working, which seems to be a lot of the time I constantly get the error message “Unable to play selected music…. Connection with Deezer was lost”. All other streaming services I use (i.e. Sonos Radio, Apple Music, Spotify….) work seamlessly. I then spend about 30 - 40 minutes each day trying to get Deezer back on-line (re-authorise, etc….), which is time consuming and frustrating.I have purchased the Deezer family pack. I have 3 mini mac computers and 2 iPhones. All operating systems and software upgrades are up to date.It is incredibly frustrating. I am at the point that I’d consider cancelling my Deezer subscription and ask for a refund for any monies paid. Which would be unfortunate, as when it works it’s great.I have read through the standard FAQ’s and articles in the web, which have vague references to the issue, but nothing concrete in terms of long term resolution. Can you please offer some on-line help

2
M
Runaway Baby
7 months ago
B
Tiny Dancer
Bianca BaumlerTiny Dancer
asked in iOS

new Airplay problem

I can no longer connect to my speaker. I simply cannot select my speaker anymore. But it is visible and otherwise works.  

2
Johnathan.Deezer
Community Manager
7 months ago
M
Runaway Baby
makshubRunaway Baby
asked in iOS

iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

1
Yula
Community Manager
7 months ago
G
Tiny Dancer
GallinhaTiny Dancer
asked in iOS

Cannot restore my subscription (despite having bought it)

My account is said to be already active when I try to use the partner offer. After putting my phone number where asked, no SMS is sent to me, instead,  a message saying my account is already active shows up with an option to log in to my account, but the button sends me to an error page and then to the app store. My progress ends there, as my account stays inactive. I’d like if someone helped restore my subscription. The same problem has already happened before and as it seems wasn’t fixed.

1
dee_dirk
Deezer Legend
7 months ago
TERMS OF USE DEEZER COMMUNITY SITE