iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 138 Topics
  • 646 Replies

138 Topics

A
Runaway Baby
Aero.ScottyRunaway Baby
posted in iOS

Error: Failed to play.

I keep getting a Error: Failed to play. The requested content is not loading. (Error: NE0610). I cannot listen to any song. This error happens on both my android and iOS devices. This is NOT a payment issue, because my credit card was already charged for the month of October 2022. Deezer does work on my Windows 10 desktop computer, but as I said it does not work on my mobile devices. I’d rather it work on my mobile devices, because I can’t pick up my computer and put it in my pocket and walk around with it. I’ve tried every fix I’ve seen listed in these forums and none of them work. I’ve un-installed and reinstalled exactly how instructed. I’ve reconnected to my Wi-Fi. I’ve restarted my devices. I’ve logged out and logged back in. Nothing helps. I’ve even expanded the Smart Cache to no avail. As I said, this isn’t limited to just 1 device. It happens on 2 different devices with 2 different software. I prefer to listen to Deezer on my iOS device (which is up to date with the latest soft

3
Jaime.
Community Manager
8 months ago
A
Runaway Baby
agitasevaRunaway Baby
asked in iOS

Yettel subscription

Hello, I have a Deezer subscription through my operator Yettel.  Two months ago I used the app without any problem.  Then I used it with my phone number.  After a while I wanted to use it again, but I can't log in with my phone number anymore.  I created a new account with my email, but I can't add my phone number and I can't use my subscription.  I logged in and when I wanted to see my account status, it's still free for Deezer.  I called Yettel's call center and they said there was no problem with them.iPhone 11 Ask for assistance! Thanks in advance!

3
Superschlumpf
Deezer Legend
7 months ago
B
Runaway Baby
Bartosh PrestonRunaway Baby
asked in iOS

favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

7
Superschlumpf
Deezer Legend
11 months ago
D
Runaway Baby
Dries MockersRunaway Baby
asked in iOS

[bug report] lyrics not displaying on iOS version 9.25.0.3

iOS Deezer version 9.25.0.3Lyrics open, but display nothing (see image)Tried:-clearing cache-restarting phone- happens for every song- happens when connected to wifi and 4g  

4
D
Runaway Baby
7 months ago
R
Runaway Baby
rumelkamaly1Runaway Baby
posted in iOS

can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

12
H
Runaway Baby
5 months ago
C
Tiny Dancer
Covers SixtyTiny Dancer
asked in iOS

cant change password because dont recieve email codes

need to change email unable to change password because private apple id email preference

1
Yula
Community Manager
11 months ago
A
Runaway Baby
Andy.DenningtonRunaway Baby
asked in iOS

App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

7
Jaime.
Community Manager
10 months ago
P
Runaway Baby
PeaincRunaway Baby
asked in iOS

Won’t let me update payment details

I have gone in and tried to update my payment details several times, but it won’t let me do it and none of the verifications are working? It’s now threatening to shutdown my subscription of this isn’t done today? Any thoughts?!

1
Alfredo.
Moderator
10 months ago
C
carloom
asked in iOS

Error with the app: downloaded music gone after update

Hi there, Since the last update of my iOS App, all my downloaded music and playlists have been deleted. But still have it in my flow.... I tried to delete the app and install it again but still the same... Anyone having same troubles ?

3
dee_dirk
Deezer Legend
9 months ago
M
Runaway Baby
mberlageRunaway Baby
asked in iOS

unable to login on ios app

When trying to login on the iOS app (App via Testflight, version 9.18.01), after entering my password it just says “Error - an error occurred”. No further info.Also, the ‘login without a password’ seems also broken.When clicking on the link in the mail, the app opens, but it doesn’t log me in. I can fill out username & password again, but that only results in the rror message above. Password *is* correct, because filling in a wrong one on purpose gives the “incorrect password” error.Tried both via WiFi and Cellular data, both fail.This also happens on iPad. (regular app version 9.17.0.2) Re-install did not help.Desktop app (MacOS) seems te be fine. I can also login on the web-version.

3
M
Runaway Baby
10 months ago
O
Tiny Dancer
olga_suTiny Dancer
asked in iOS

App player constantly changing tracks in iOS app.

Every time I choose music to play in the app, it randomly switching to another music after few seconds playing music I`ve chosen. I`ve attached a video of my screen. 

1
dee_dirk
Deezer Legend
11 months ago
P
Tiny Dancer
Pinkcat1980Tiny Dancer
asked in iOS

awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

2
A
Tiny Dancer
1 year ago
E
Runaway Baby
EverRedRunaway Baby
asked in iOS

Deezer adds tracks to my Favorites

On my iphone 11, when I play Favorites with the download button on, about a quarter to a third of the tracks played are not in my Favorites and Deezer is trying to download songs.Does anyone know how to fix this?Many thanks

8
BigFKahuna
Lover
9 months ago
G
Runaway Baby
gianpaolo tessariRunaway Baby
asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

8
dee_dirk
Deezer Legend
8 months ago
N
Tiny Dancer
n_vol_1235Tiny Dancer
asked in iOS

free premium

Hi there,my name is Nikita,and I from Ukraine,please tell me about free premium for Ukrainian,thank you for time

3
GropplerZorn
Deezer Legend
1 year ago
D
Davion.Tinsley
posted in iOS

My songs keep disappearing on my playlist

My songs keep disappearing on my playlist 

9
Y
Tiny Dancer
5 months ago
D
Runaway Baby
Denis BelangerRunaway Baby
asked in iOS

no album covers on Deezer app

Hello, I can no longer see the album covers on any albums, playlists downloaded or not. All album covers have gone black. I shut down the phone to no avail and signed off but nothing seems to be working. Help! Thanks Denis 

5
N
Tiny Dancer
10 months ago
G
Tiny Dancer
Grant EllmersTiny Dancer
asked in iOS

Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

7
Yula
Community Manager
5 months ago
T
Tiny Dancer
tony.panettaTiny Dancer
posted in iOS

flow on apple watch

Hello, I’ve an Apple Watch 7 cellular. I can’t hear from the watch the flow, but only playlist download before. I’d like to Listening  flow on my Apple watch and leave  my iPhone at home, and bring to me only the Apple Watch  and listening flow music o find something streaming song  ‘couse  my Watch is cellular. Why can’t work tris feature?

2
G
Tiny Dancer
7 months ago
P
Runaway Baby
pcryan5Runaway Baby
asked in iOS

Deezer connect beachballs

 When I select Deezer Connect as source on my iPad or iPhone it beachballs (see below) for awhile then stops. No option to connect to my Devialet speakers appears. Airplay works but the would not deliver connect functionality. Any ideas? Thanks!  

1
dee_dirk
Deezer Legend
5 months ago
A
Runaway Baby
AlohamarsRunaway Baby
asked in iOS

The app wont let me login

Hi, Just switched few days ago from Spotify to Deezer as I was interested in the Hi-Fi feature and also the first month was free, nothing to lose. I really like deezer as it seems they put a lot of effort in recommendations of playlist, artist and songs that may suit your tastes, also going on an artist page let me see the whole ranking of their most popular songs unlike Spotify just top 5 so I discovered loads of amazing songs because of these two incredible features.BUTTTTT I cannot login tried everything I’m on iPhone 13 Pro, IOS 15.5.Trying to login through app, Error - an error has occurred pops up. Trying to login through Google mail with the link nothing happens not even a message, the login screen stays the same. Going on the website and click launch app is the same as mail link login nothing happens.turned my phone off and on, deleted the app and reinstalled, went to iPhone storage and deleted the app from there and reinstalled, nothing helps.Guess I’ll use Deezer on my laptop

5
A
Runaway Baby
10 months ago
N
Runaway Baby
Nir NakavRunaway Baby
asked in iOS

Language support

Did you stop supporting the Hebrew language in the last update?  

3
Johnathan.Deezer
Community Manager
2 months ago
D
Runaway Baby
Dave CaslinRunaway Baby
asked in iOS

Siri works for bands, but not songs

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

4
D
Runaway Baby
11 months ago
S
Runaway Baby
Suttisak SaengkhaiRunaway Baby
asked in iOS

Suttisak_93icloud.com

Suttisak_93icloud.com

8
Superschlumpf
Deezer Legend
11 months ago
E
Tiny Dancer
emanuelmatiaspeTiny Dancer
posted in iOS

Homepod + Siri not working for Favorites

Hey guys,Im having unexpected results when using Siri + HomePod mini (now running 16.3.1, but it was the same with older versions).I cannot play my favorites with Siri. Hey Siri, play my favorites. (“I couldn't find “My favorites” in your library”) 🤔 Hey Siri, play favorites. (“Now playing Favorites from Marvin Gaye”) 🤔 I cannot save a song to my favorites or Library. Hey Siri, add this song to my favorites. (“Deezer hasn't added support for that with Siri”) 🤔 Hey Siri, add this song to my library. (“Deezer hasn't added support for that with Siri”) 🤔Any ideas? Thanks,

2
E
Tiny Dancer
3 months ago
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