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iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 240 Topics
  • 965 Replies

240 Topics

A
Runaway Baby
Adonis RedRunaway Baby
asked in iOS

problem on the song you’re losing me by Taylor swift

Hi,Recently i’ve listened to the song You’re losing me (From the Vault) by Taylor Swift. And i noticed that from 1’38 to 2’41, the music just speed up and it’s just a total mess. I don’t know if it is only related to me, maybe i did something wrong, or if it is  just a bug from by phone or anything.Anyway if you have an idea/already faced this problem, i’m all ears (cause i love this song and it is too bad that i can’t listen to it anymore  T-T)thanks ! 

8
A
Runaway Baby
2 months ago
P
Tiny Dancer
Pia Bjerregaard ChristensenTiny Dancer
asked in iOS

New music

Hi Deezer,  I can no longer find the new releases. Has it been removed? I really miss it !!! Sincerely, Pia Christensen 

8
P
Tiny Dancer
1 year ago
DarthZilla
Runaway Baby
DarthZillaRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost?

What is the story with this…  I can’t find an answer anywhere out there about possible causes and solutions.

8
DarthZilla
Runaway Baby
10 months ago
G
Runaway Baby
gianpaolo tessariRunaway Baby
asked in iOS

on ios 16 deeezeer app (music playing) is interrupted opening photos and almos all web site

The app is not protected like in Ios 15…. The music playing stop even if you open a photo…

8
A
1 year ago
M
Tiny Dancer
mikeywulsTiny Dancer
posted in iOS

searched songs not playing

When I search for songs and the results appear, when I click on a song it doesn’t play?? Any thoughts??

8
Yula
Moderator
1 year ago
A
Runaway Baby
Andy.DenningtonRunaway Baby
asked in iOS

App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

7
Jaime.
Community Manager
1 year ago
M
Runaway Baby
MorlacchimaxRunaway Baby
asked in iOS

download songs on more than one mobile phone

Hello, need your help please. My Deezer account is used inside tge family bu a couple of mobile phone. I have my playlist and imported on my phone. My daughter has 20 playlists and downloaded all of them inside her phone.how can I avoid to see all these playlists downloaded to my mobile phone as well? To avoid consume internal storage. Thanks in advance.

7
Leonídia.Deezer
Community Manager
2 months ago
G
Tiny Dancer
Grant EllmersTiny Dancer
asked in iOS

Family subscription issue

Hello thereI have a family subscription but Deezer player is now only allowing 1 user to listen at a time. Multi users have not been a problem in the past. Thanks 

7
Yula
Moderator
1 year ago
B
Runaway Baby
Bartosh PrestonRunaway Baby
asked in iOS

favourite tracks not availbe when offline

Hey Everyone,since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version  and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription  cannot be verified or simply a list cannot be synchronized.. please help. 

7
Superschlumpf
Deezer Legend
1 year ago
B
Runaway Baby
Brad.MulleyRunaway Baby
asked in iOS

Won't install on imac

Trying to install Deezer on my iMac but get the messagec "Deezer can’t be opened because Apple cannot check it for malicious software." Anyone know why and how to solve?

7
awesomemac
Deezer Legend
8 months ago
keribillen
Runaway Baby
keribillenRunaway Baby
asked in iOS

Order of my favourite playlists

Hello I cannot find a way of fixing the order of my playlists.See screenshot.I tried A-Z ordering and what you see in the screenshots is the result. Clearly not correct. I have 145 playlists. The screenscrape shows the first 17. After this the ordering looks fine.I have this problem with the apps on my phone and Mac. I’ve tried replacing the incorrectly ordered playlists with new ones having the same names, but the same problem occurred. Not the most important problem in the World but it would be nice to fix it. Anyone seen this problem before? Anyone know how to fix it? Thanks.

7
Nina Nebo
Deezer Legend
1 month ago
L
Runaway Baby
lr07Runaway Baby
asked in iOS

podcast not updating

Hi there, one of the podcasts I listen to isn’t updating with the latest episodes - staying relevant.

7
L
Runaway Baby
1 hour ago
J
Runaway Baby
j.baudouxRunaway Baby
posted in iOS

Flow repeats tracks

Hi. Have this trouble while listening to a flow - somehow randomly it can repeat 2-4 tracks in a quite short queue. Is this a bug or something? 

7
Leonídia.Deezer
Community Manager
9 months ago
RibiRäbi
Runaway Baby
RibiRäbiRunaway Baby
posted in iOS

Profile links should be opened in Deezer App

When I share a profile link, i think it should be opened in the deezer app instead of the browser. Also on a mobile device there should be a mobile page for that if deezer app is not installed. Right now it openes a blank page on android and a generic deezer startpage on iOS.Also in iOS i was not able to find a profile by using the search function in the app.Sharing a profile link in the app would also be a good feature.Have a nice day and all the best!Benjamin

7
Leonídia.Deezer
Community Manager
8 months ago
D
Runaway Baby
Don CampbellRunaway Baby
asked in iOS

album pic in car display disappeared

The pics of the albums or songs playing has disappeared from the car stereo but with Apple / Spotify etc they are all still there has there been an issue on an update ? 

6
D
Runaway Baby
1 year ago
W
Runaway Baby
wreckitroccoRunaway Baby
asked in iOS

Every playlist contains excluded artists and songs

This feature does not work. At all. I have clicked “Don’t Recommend This Artist” 200 times (200 artists that I greatly despise) and I have clicked “Don’t Recommend This Track” on almost 400 songs. It does not work; over 200 artists I HATE and every single track I have excluded are still littering every.single.playlist. I hate pop music and I clicked “dont recommend this artist” on over 200 pop artists. When I login, every single “playlists you’ll love” is comprised of only pop music and pop artists - “tiktok hits, pop rewind, 10’s pop rock, women of pop, lucky girl pop, sad pop, pop lust, soft pop”.I listen to metal, punk, alternative rock, and house music with no words. What is going on? I contacted support and have received no response so I am posting here in hopes of getting help. I am not paying for a subscription that shoves pop music into my face despite me clicking “do not recommend” on 200 artists that I despise. I have tried logging out, deleting the app, checking on my macboo

6
Yula
Moderator
10 months ago
B
Runaway Baby
BuchoyRunaway Baby
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

6
G
Tiny Dancer
1 year ago
A
Runaway Baby
Arthur BrownRunaway Baby
posted in iOS

Only getting fragments of tracks ?? via Heos

I’m new - been signed up for less than an hour, and stumbled around on a Mac to find out how to select music and have. playlist play.  When I had a couple of tracks - one playing, a couple enqueued, I clicked the ‘Music’ and ‘Genres’ to find some more, but as I select tracks from an album ‘Add to queue’ - the track playing ends and moves to the next queued item.  Not directly a 1 to 1 with me clicking on another action, and I’ve now tested by signing out and signing on on the iPad.  Same thing happens.   All sounds go to a Heos managed Pair of Denim speakers (another cpu in the mix)  Is this just the way that Deezer free works?  I’m not about to pay for more of this… else - is it not coping with queue updates whilst playing?   Bandwidth constraints?   Thanks for any suggestions.. 

6
bluezzbastardzz
Deezer Legend
7 months ago
H
Runaway Baby
HL RillhRunaway Baby
posted in iOS

MYDeezeryear dosent work

Mydeezeryear literaly doesn’t work for me: it plays 2 song’s extracts and it stops after 2mn

6
Leonídia.Deezer
Community Manager
4 months ago
D
Runaway Baby
DavidCh99Runaway Baby
asked in iOS

Where have the Mixes gone on the SONOS app?

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

6
Superschlumpf
Deezer Legend
1 year ago
A
Runaway Baby
AlohamarsRunaway Baby
asked in iOS

The app wont let me login

Hi, Just switched few days ago from Spotify to Deezer as I was interested in the Hi-Fi feature and also the first month was free, nothing to lose. I really like deezer as it seems they put a lot of effort in recommendations of playlist, artist and songs that may suit your tastes, also going on an artist page let me see the whole ranking of their most popular songs unlike Spotify just top 5 so I discovered loads of amazing songs because of these two incredible features.BUTTTTT I cannot login tried everything I’m on iPhone 13 Pro, IOS 15.5.Trying to login through app, Error - an error has occurred pops up. Trying to login through Google mail with the link nothing happens not even a message, the login screen stays the same. Going on the website and click launch app is the same as mail link login nothing happens.turned my phone off and on, deleted the app and reinstalled, went to iPhone storage and deleted the app from there and reinstalled, nothing helps.Guess I’ll use Deezer on my laptop

5
A
Runaway Baby
1 year ago
G
Runaway Baby
Geegee57Runaway Baby
asked in iOS

Deezer not updating albums to recently added

Hi Everyone,  So on my iphone when I go to recently added it shows all the albums in A-Z not recently added. This is annoying and I can’t seem to fix it. I have logged out, uninstalled the app, changed the settings, updated and even swapped iphone’s but still the same problem remains, it is driving me crazy.I emailed Deezer but they were no help and just sent me a video of it working on an iphone using the same model number and build.Any help on this would be appreciated 

5
Yula
Moderator
1 year ago
R
Runaway Baby
repepoRunaway Baby
posted in iOS

Can't stream on iphone

Hi!I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.Please help, thanx in advance!

5
Freezer
Star Wo-Man
1 year ago
D
Runaway Baby
Denis BelangerRunaway Baby
asked in iOS

no album covers on Deezer app

Hello, I can no longer see the album covers on any albums, playlists downloaded or not. All album covers have gone black. I shut down the phone to no avail and signed off but nothing seems to be working. Help! Thanks Denis 

5
N
Tiny Dancer
1 year ago
S
Runaway Baby
sachmo3005Runaway Baby
asked in iOS

Deezer keeps switching back to a single track

Whenever i play playlist A it switches to a track in playlist B and only play that track. Doesn’t matter what I listen to.App is now unusable. If I delete the offending track from phone, it chooses another song in presumably corrupted playlist. Started happening after last update. 

5
Johnathan.Deezer
1 year ago
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