Your computer seems to be offline. We'll keep trying to reconnect.

Hello @kevinbob, Thanks for your feedback!

I understand how annoying this message can be, especially if Deezer is working fine on your end.

Could you please record a video showing the issue? This would really help me understand the problem better and share it with our developers.

Thanks for your help!

Deezer can be used in a Browser. Adding the UBlock origin extension is is easy to get rid of this tracker pop-up :)

​@Leonídia.Deezer Please request that the product team removes tracking calls from testing if the service is online. The message, a result of blocked calls to rec.deezer.com and *.braze.com, is misleading.

This feature/bug will be the downfall of Deezer.
It has been reported for too long, and is probably reason #1 for people to cancel their subscription.

First thing people notice when googling this “error” is that Deezer have ignored five years of repetitive community feedback, and that Braze have for different reasons been commonly blacklisted for eight years.

Braze (formerly Appboy) is blocked by my internet provider because it is not GDPR compliant. Let that sink in. 

The main issue is that calls to braze.com acts as a tracking or advertising SDK; when users reject cookies adhering to privacy laws it will not connect, so this is by definition forced tracking which is non-compliant and not in accordance with GDPR rules (even if ISO27001 certified), and corporate or network firewalls will definitely block it to prevent data leakage.

Anyone following the Braze development on GitHub knows that one have to use a lot of dirty workarounds to get around user security issues, - and because the SDK has no function for tracking network failures the “computer seems to be offline” message is most probable a lie.