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Your computer seems to be offline. We'll keep trying to reconnect.

  • October 23, 2024
  • 4 replies
  • 20 views
K
One Hit Wonder

This message needs to be removed permanently from the app. In my case Deezer works correctly and most likely on everyone else's computer. None of the other music apps that I know of have this type of message pop up.

    4 replies

    Leonídia.Deezer
    Community Manager
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    New→Feedback
    Leonídia.Deezer
    Community Manager
    Forum|alt.badge.img+6

    Hello @kevinbob, Thanks for your feedback!

    I understand how annoying this message can be, especially if Deezer is working fine on your end.

    Could you please record a video showing the issue? This would really help me understand the problem better and share it with our developers.

    Thanks for your help!

     

    P
    Guitar Hero
    • PeterG
    • Guitar Hero
    • September 30, 2025

    Deezer can be used in a Browser. Adding the UBlock origin extension is is easy to get rid of this tracker pop-up :)

    C
    Hitmaker
    • cbnz
    • Hitmaker
    • January 19, 2026

    ​@Leonídia.Deezer Please request that the product team removes tracking calls from testing if the service is online. The message, a result of blocked calls to rec.deezer.com and *.braze.com, is misleading.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement