Advance warning before annual renewal payment

Related products: Subscriptions

I have an annual Premium subscription which I always forget about. Recently, I was suddenly charged without any warning or reminder. This happened last year too.

It would be really helpful if Deezer sends an automated email a week (or more) before the renewal date so customers can ensure they have enough money in their bank account and/or reconsider renewing their subscription. This is standard practice for other subscription services.

Thanks for your feedback @maxkshaw I’ll pass it to the payment team.
Apologies for the inconvenience

Thank you @Jaime.Deezer