I have an annual Premium subscription which I always forget about. Recently, I was suddenly charged without any warning or reminder. This happened last year too.
It would be really helpful if Deezer sends an automated email a week (or more) before the renewal date so customers can ensure they have enough money in their bank account and/or reconsider renewing their subscription. This is standard practice for other subscription services.
Thanks for your feedback@maxkshaw I’ll pass it to the payment team.
Apologies for the inconvenience
Thank you@Jaime.Deezer