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Upgrade to Family from Premium without losing money

Noam Asulin
Rob Igo
DrEvil
  • Noam Asulin
    Noam Asulin
  • Rob Igo
    Rob Igo
  • DrEvil
    DrEvil

Noam Asulin
Deezer Legend
Guys, please allow us to upgrade from Premium to Family without the need to cancel premium first. It doesn't make any sense.
As for now, users need to cancel the premium subscription, wait for the account to be on free mode and then they can subscribe to Family subscription. It's not convenient, it is annoying and doesn't make any sense.

Thx.

5 replies

Rudi
Alien SuperStar
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  • Alien SuperStar
  • 14342 replies
  • June 30, 2019
Thanks for the suggestion @Noam Asulin

I've voted for it and hopefully other users follow suit. You can also recommend this thread to users when you see them querying upgrades 😉

Noam Asulin
Deezer Legend
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  • Author
  • Bezi since 2017
  • 2445 replies
  • July 2, 2019
Rudi wrote:
Thanks for the suggestion @Noam Asulin

I've voted for it and hopefully other users follow suit. You can also recommend this thread to users when you see them querying upgrades ;)

That's a good idea . I will . thx

Noam Asulin wrote:

Guys, please allow us to upgrade from Premium to Family without the need to cancel premium first. It doesn't make any sense.
As for now, users need to cancel the premium subscription, wait for the account to be on free mode and then they can subscribe to Family subscription. It's not convenient, it is annoying and doesn't make any sense.

Thx.

Yah i’ve same problem my Girlfriend asking me always add me add me 🤣 i’m telling her sorry i’ve to wait premium to be over to start the new plan. 
really please fix it 


Please guys Vote and share it 


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  • Lucky Star
  • 1595 replies
  • June 26, 2020

Hello @Khalid Asiri, this indeed needs to be improved, I agree it’s absolutely not user-friendly. Our teams are working on developments to make it easier to switch from one offer to the other.

Thanks a lot for your support, and tell your girlfriend she can try one of our offers on free trials :slight_smile:


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