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Advance warning before annual renewal payment

Related products:Subscriptions
  • maxkshaw
    maxkshaw
  • Marcormark

maxkshaw
Lover

I have an annual Premium subscription which I always forget about. Recently, I was suddenly charged without any warning or reminder. This happened last year too.

It would be really helpful if Deezer sends an automated email a week (or more) before the renewal date so customers can ensure they have enough money in their bank account and/or reconsider renewing their subscription. This is standard practice for other subscription services.

2 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5155 replies
  • May 21, 2024

Thanks for your feedback @maxkshaw I’ll pass it to the payment team.
Apologies for the inconvenience


maxkshaw
Lover
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  • Author
  • Lover
  • 36 replies
  • May 21, 2024

Thank you @Jaime.Deezer


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