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Windows/Mac Deezer Desktop/Web App - Feedback for improvements

Windows/Mac Deezer Desktop/Web App - Feedback for improvements
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STeeL835
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I think player panel needs a rework

 

What is it playing right now?

 

Rudi
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I decided to keep that topic alive too @golimpio, because our Deezer Legend continued the discussion with you there. Hopefully our team can sort this out int he near future!

golimpio
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Sorry, I’ve created a topic for this, but it seems that it belongs in here…

The Deezer app icon in MacOS doesn’t follow the human interface guidelines for macOS 11, utilising the whole icon area.

Rudi
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Hey @Anders Blirup Worm 

Our devs and I agree with you. But developing that hasn't been squeezed in with the rest of the crucial things we have to do and that you also deserve.

Thank you for your support, hang in there a bit longer, we have this on our radar. For the time being, vote here:

Hey @MattNicholas thanks a lot for the feedback, quite a nice addition, right? And no, we haven't heard that yet :relaxed:

Hi @BaronVonCoco sorry to hear that, I totally understand you. The app asks you to restart when an update has been downloaded. You can double-check the version by clicking on Deezer/About.

What happens exactly that leads to the crash? Have you tried a full reinstall? (by that I mean, uninstalling the app, removing the Deezer folder from appdata, restarting your PC, and redownloading/reinstalling the app). Give us some more details here:

 

B
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In the previous windows version the app would crash randomly and regularly. I read that updating to the latest would solve this but it is still happening. I'm on 5.2.0 now and I have no way to tell if this is the latest version. It doesn't say anywhere in the app there is an update. There is no versioning on the windows store. Nowhere I can google shows a changelog more recent than a year ago.

I really prefer deezer to spotify but if i have to keep reinstalling it I will just switch back to spotify.

M
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Not sure if it was mentioned but just want to get it out there, album artwork next to the songs in your/any playlist for Desktop. Deezer has been great!

A
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Used the Windows app for a few minutes, then closed it only to find that the music was still playing.

Went to settings to turn off the close to tray feature. There isn't such a setting.

 

NO! This is irredeemably bad design! Close means CLOSE!!! And to not even have it as a SETTING?!?

 

FIX IT!!!

Rudi
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Gotcha @AlexWayfer but it does work on mine!

Are you on a Windows, right? The Ctrl + should work. Try clicking anywhere inside the app version and then Ctrl + to see if it works. If not, press H to get the exact hotkeys. On the top menu, on view, you should also have the option.

H
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Amazing, @Pablo Discobar!

Great paint skills haha don't worry. This will get our devs intrigued for sure, I wasn't expecting this much detail - really appreciated :clap_tone2:

Have you tried to increase them in Android settings? Maybe they use global settings??

AlexWayfer
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You mean zooming in and increasing the font size @AlexWayfer?

Accessibility is something we're definitely in need of improving, generally. Will pass the feedback on.

Yep, zooming and font size. I do it with browser version for more comfortable view and navigation.

Rudi
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You mean zooming in and increasing the font size @AlexWayfer?

Accessibility is something we're definitely in need of improving, generally. Will pass the feedback on.

AlexWayfer
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I’d like to increase UI scale, but didn’t find such ability, even via `Ctrl +`. It’s kind of accessibility feature.

Rudi
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Amazing, @Pablo Discobar!

Great paint skills haha don't worry. This will get our devs intrigued for sure, I wasn't expecting this much detail - really appreciated :clap_tone2:

P
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Hello @Rudi !

Thanks for your interest.

Exclusive mode: This allows an application to claim audio device for only its own use. No other application can send another stream to the same device. Under normal circumstances, different applications can send different sample rated sounds to the audio device, hence windows mixer resamples all of those sources to a target sample rate which is the selected setting in the audio settings:

This is how we hear everything at the same time; For example windows sounds, youtube music and a game sounds being heard at the same time. However, this comes with a cost. That resampling degrades audio quality and internal windows audio processing negates some of the fidelty during the conversion. This is where exlusive mode shines. It claims the audio device exclusively (windows 10 - Wasapi API - event mode), simply enabling audio application to talk “directly” to the audio device, bypassing all windows sound processing engine. So, if my output is an external dac, then the audio app will send stream directly to the DAC, in a bit-perfect manner. The output will be cleaner, “clearer”. I hope this explanation helps.

Force Volume: I don’t know the exact technical implementation background. But I can guess that It is the second step bypassing the leftover “volume processing” by the windows (or the app). The app will send the stream directly to the device without any post-processing (dimming or turning up the volume) and leave all the volume to the external dac/sound card. In order to be able to prevent people from getting hearing-loss on their headphones or hi-fi speakers being maximized, the deezer app should allow an “audio output device” to be selected and claimed exlusively. Currenly, deezer only uses what is the primary device selected in windows. This is not good and needs to change…

 

To make these two ideas look *original* to the Deezer, I would give my opinion on how to be able to do it “differently” in Deezer with my poor paint.net skills. This is only one way that can be done:

 

Looks good enough? 🙂 I hope this clarifies it. I also hope Deezer will NEVER jumps to the *loudness* bandwagon and only serves the audio as in its original form.

 

Important side-note: When this option is enabled, logically, the normalization and volume settings should be “grayed out”. Because, in order to achieve bit-perfect definition, those *bits* need to be exact and shouldn’t be modified, right? :)

Rudi
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No, you aren't! @Hizium our latest 5.2 seemed to have dealt with this issue we've had for quite some time :relaxed: glad you're enjoying it!

Hey @Pablo Discobar 

Thanks a lot for the feedback and for trying us out. Could you please expand a bit more on those features you mentioned? Maybe just explain the experience a bit more, so that I can make a nice report for our teams here at Deezer :wink:

Thanks, Ian @Ian Cahill I agree that would be ace!

H
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Hey, I’m using the windows app for almost 2 years now. But I really had to change to the web app.
On the windows 10 app, the back and forward buttons (from page navigation) simply won’t work. Every time I click on an artist, on a playlist, on an album, I’m never able to go back to the previous page and need to search for whatever content I was looking before.

It seems this issue was already reported several times, but to this day, no solution was implemented.

I was able to solve my probloem. Just updating the app didn’t make the buttons work. But after uninstalling, manually deleting the remaining deezer folders from windows and then cleaning my disk (I used CCleaner for this), and then installing the latest version, the buttons now work like a charm

So please ignore my previous message, it turns out I’m just an idiot lol. :joy::rofl:

H
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Hey, I’m using the windows app for almost 2 years now. But I really had to change to the web app.
On the windows 10 app, the back and forward buttons (from page navigation) simply won’t work. Every time I click on an artist, on a playlist, on an album, I’m never able to go back to the previous page and need to search for whatever content I was looking before.

It seems this issue was already reported several times, but to this day, no solution was implemented.

Ian Cahill
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Userlevel 2

I’ve mentioned this before , but I can’t emphasize the importance of such a function on the App for Windows 10. 
Sometimes people need to listen to their downloaded Deezer tracks & still use the internet for other tasks , the only way round this is to block Deezer in your firewall forcing the offline mode , but even this is problematic if you are not the admin of the computer and you are simply using a user account.
Please can you add such a simple feature that will fix so many issues.

Many Thanks
Ian

Just a humble dude , no-one special in life
P
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Userlevel 1

Hello Deezer! I’ve just switched from Tidal, because of terrible sound quality with their latest update trends (in hifi).

I’m enjoying the reference sound finally with your hifi subscription! My music system is consisting of a pair of Nubert rc6000’s and a pc4000 sub.

I immediately miss two most important feature that existed in Tidal though: “Exclusive Playback” and “Force Volume”. Those really changed the sound in a cleaner manner and stage to be more “present” as soon as kicked in. I am of course talking about the windows desktop app - audio settings.

Just my two cents.

 

J
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Been autoupdated in the main channel. :smiley:

Rudi
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Yeah, sure @jeremybonan try it out.

This is the first step into a better desktop app, so your feedback is essential :thumbsup_tone2:

J
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Should I use it then?

The macOS link is correct?

Best,

Rudi
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Thank you @HatefulPanda great feedback! I'm sure the feature wasn't removed - it could be a bug. We'll look into it! :relaxed:

Hey @jeremybonan nothing in terms of features yet, it was an update around the framework we use to operate the app, fixing many bugs in one go. It isn't final, we're already testing 5.10 :grin:

And it hasn't been pushed via autoupdate yet to all users (we always release our apps gradually) - I just gave my beloved community users, including you, a heads up so that you don't have to wait for it to autoupdate :wink:  

J
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So the link for macOS would be: https://www.deezer.com/desktop/download/artifact/darwin/x64/5.0.0 

But what’s new with it? and is it final? It’s not being pushed yet on the release channel (or autoupdate)…

Best,

H
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Userlevel 1

On the latest version of the app for Android, the one with visual improvements specially on artist pages, which is really awesome kudos for that, however, the submenu to get to "Do not recommended this artist" seems to have been removed.

If it has been removed I would truly appreciate if you can restore this feature at least as an optional feature.

 

Kudos for the good work!

 

 

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