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Track mix is empty

  • September 9, 2025
  • 8 replies
  • 56 views

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I have tried the "launch track" feature, but only one song is in the playlist. Some of the other songs either behave the same way or have only two or three tracks in the playlist, which seems like a bug to me.

 

 

8 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • September 30, 2025

Is the problem solved for you? ​@hheimerd 


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  • Author
  • Guitar Hero
  • September 30, 2025

Nope, issue still exists 


Jaime.Deezer
Community Manager
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  • Community Manager
  • September 30, 2025

could you share the URL link on Deezer of the song that you are using to start a track mix in order to investigate and try to reproduce it on our side?
Thanks


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  • Author
  • Guitar Hero
  • October 27, 2025

https://link.deezer.com/s/31reZ7Ad6AVPDxTFP0eio


Jaime.Deezer
Community Manager
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  • Community Manager
  • November 9, 2025

Hi ​@hheimerd could you please confirm if the problem is with this specific scong/artist or with any track mix?
Thanks


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  • Author
  • Guitar Hero
  • November 9, 2025

@Jaime.Deezer  I've found a couple of songs that have an empty mix playlist. Everything is fine with the other songs. I don't remember the name of other songs with the same problem, but I think it has to do with the popularity of the song.


Jaime.Deezer
Community Manager
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  • Community Manager
  • November 13, 2025

It might be the case that we don't have enough data to generate a mix on this track/artist.
Our devs are investigating and working in a solution but there’s no specific date for a fix yet.
Thanks for understanding and apologies for the inconvenience.


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  • Author
  • Guitar Hero
  • November 17, 2025