The state of Deezer on Android is unacceptable

I really should not have to try so hard to remain a customer, but I genuinely love Deezer for Flow, and have a strong preference to support a smaller company over Apple, Google and Spotify.

But putting it as frankly as I can - the state of the Android app is completely unacceptable. It is buggy, slow, and issues remain unaddressed for MONTHS or YEARS. There are many issues you encounter while using the Android app that simply do not exist at all on the iPhone version. Let me list just a few of the issues:

• Flow has literally been broken for months, it used to be endless songs and now it just stops after a certain number
• Chromecast support is absolute garbage. Start playing a song from the app, come back to the app after a few minutes to change songs and it has lost sync. Just swiping the app away and coming back and it works - this is NOT a hard issue to solve. Been this way for years now.
• Android Auto support - if you drive anywhere that has low coverage and listen to not only downloaded songs, it will frequently hit an error and require you to use your phone to tap “retry”
• Getting songs to download consistently is unreliable, the only way it will work if you download a new playlist is literally leaving the app open. If you leave the app, downloads stall and require the app to be force closed.
• The app is PAINFULLY slow - even on an ultra-fast WiFi connection sometimes songs take SEVERAL SECONDS to buffer

And this is not even a full list. It does not matter what Android device you are using - Pixel, Samsung, OnePlus - the issues are the exact same. Meanwhile, the iPhone experience is night and day different, and the CarPlay experience makes the Android Auto experience look like an alpha version..

I somehow manage to convince myself each month not to leave Deezer in spite of these issues, but it’s insulting to me as a customer that the pace of fixes is so glacial. Meanwhile, completely useless features are pushed out that nobody cares about or wants while the core experience remains the same broken, buggy, unacceptably poor standard it has been for a long time.

As someone that makes software, including both Android and iOS apps, it’s very clear to me that you do not care about your customers in any meaningful way - especially if those customers are on Android. The app itself is fundamentally a basic music player, it’s very hard to get that wrong unless you simply do not care to keep the experience great. If you look at Reddit, it’s super clear that people have gripes with the Android app - and yet, nothing changes.

Deezer, you really need to do better. I am constantly on the verge of canceling forever because the quality of the app is a solid 1/5.