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Answered

still getting in-app notifications when turned off

  • December 31, 2024
  • 4 replies
  • 31 views

I’ve turned off all in-app notifications but am still getting pop ups promoting Deezer features like collaborative playlists for new years.

Best answer by Nina Nebo

cazzzac44 wrote:

Hi ​@Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.

 

Maybe link below can help you

Manage Your Deezer Notification Preferences

https://support.deezer.com/hc/en-gb/articles/115003743425-Manage-Your-Deezer-Notification-Preferences

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new

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4 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4785 replies
  • December 31, 2024

 

Hi ​@cazzzac44 !

 

Maybe this can help you.

Go to your Profile ➡ Account settings ➡ Notification preferences ⬇

 

 


  • Author
  • Runaway Baby
  • 2 replies
  • January 8, 2025

Hi ​@Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.


Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4785 replies
  • Answer
  • January 9, 2025
cazzzac44 wrote:

Hi ​@Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.

 

Maybe link below can help you

Manage Your Deezer Notification Preferences

https://support.deezer.com/hc/en-gb/articles/115003743425-Manage-Your-Deezer-Notification-Preferences

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new


  • Author
  • Runaway Baby
  • 2 replies
  • January 9, 2025

Yeah I think I’ll contact Deezer support, as it’s more of a bug rather than not knowing how to use a feature (where the Community can help). Thanks ​@Nina Nebo 


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