song catcher no longer works

hey @Holly Gibson 

what OS are you on? android? and are you running a beta version or nah?

I have the same problem on a brand new Samsung A54. I have restarted the phone a thousand times. Likewise I have removed and reinstalled the app. The song catcher works occasionally but it usually tells me that I have no internet connection.  There is nothing wrong with the internet connection.  Very frustrating. 

Hi @annejones could you please share a screenshot with “no internet connection” error message in order to investigate?
Thanks 

Hi. It works about 20% of the time. Here is the screenshot for when it doesn't.  It worked perfectly until recently. 

Hi @annejones, can you please verify if you have the most up-to-date version of the Deezer mobile app.

Yes, I think it will be as I have deleted and reinstalled it a couple of times over the last few days.

It is version 7.1.4.88.

Thanks

I have found over the past few months that every time I use Song Catcher I have to swipe up and restart the function to be able to use it again. Frustrating as it adds an extra step but at least it works.

I have same problem with Anne Jones except that nowadays the Songcatcher is not working at all. This screenshot is from same situation as hers but in Finnish. There is absolutely nothing wrong with my Internet, I have the newest version of Deezer (and I uninstalled and downloaded it again still today to be sure), and in the past the Songcatcher was working perfectly for many years.

Hi @kisnanen, sorry to hear you're experiencing this kind of issue.

Could you confirm if you have the latest Deezer version installed, since the latest version came out on the 7th?

Songcatcher has always been an unreliable "feature". Hit and miss at the best of times, constant "Oops Something Went Wrong" errors....Tiresome being constantly asked to confirm the latest version's installed. Zero efforts from Deezer at fixing it ..

Like I JUST said in my message above, I reinstalled it RIGHT before writing what I wrote so I have the newest version that Play app store has. I wrote to Deezer Support too, answered this same question, and later got email that had both copy of me answering this question and bunch of others and yet the Support person wrote to me asking the very same questions. 

The same problem still exists… Whenever it works and I feel happy, it soon reappears, the hearing situation being the same, the Deezer version being the same, the Internet connection working perfectly. It would be so nice to at least get a reply that Deezer is taking it seriously and working to fix the problem.

I have this exact same issue too. Only works about 10% of the time, if that. It’s too bad since it’s a feature that made me move from another service.

I’m on latest Android and Deezer 8.0.3.151

Unfortunate that Deezer’s Android app is so bad 😔

Not sure if it could be a fix, but there is a update 8.0.4.108.

@awesomemac - Is that for Android? I just checked but no updates so far.

Yes.

My tablet did had the previous Deezer update: Song Catcher didn’t work. But after updating to the latest Deezer update, Song Catcher was back in action.

awesomemac wrote:

Yes.

 

I was finally able to update to this version and the problem persists.

This is so unreliable that I don’t even bother using and just go right for Shazam.

hi @bdsa I am sorry that Songcatcher is not working all the time for you.
Could you please provide as much info as possible and examples of when it works and when doesn’t. That would be helpful to forward it to our devs.
Thanks for your help and apologies for the inconvenience

@Jaime. 

Deezer: 8.0.4.108

Android 14 version Jan 5, 2024 update

I just tried about 20 different times to use Songcatcher, but it was always coming with the “Make sure you are connected to the internet and retry”. I normally try, and if it fails I close the app and start it again. Sometimes I’ll use the Retry button, but I’ve never had that work.

When the very seldom times it does work, it keeps working until I close the app.

This is for me an issue as well. Whenever there is an error there should be a "report an issue" button in the app that collects relevant data for Deezer developers to fix it. Collecting version info in community forums is no way to resolve issues for users.

@bdsa @mmadjer the problem has already been reported and the dev team is aware now and working on a permanent fix.
As soon as the issue is fixed we will let you know.
Thanks for your patience and apologies (again) for the inconvenience