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Repetitive "Shuffle my music" // keeps playing the same songs



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Userlevel 1
Hi,

So for a while now the 'Shuffle My Music' function on the iOS app keeps looping the same songs and has a very limited selection based on my fairly extension album library. I don't think a Muse or Radiohead song has ever cropped when using this feature on my iPhone, even through I have almost all of their albums for example.

Why is this?

The 'Shuffle My Music' function on the web version of the site seems to work fine. I'm listening to this now and already I'm reminiscing on old songs that I haven't heard in a while, but are nonetheless in my library. Wish I could experience this when apparently I use the same feature in my car, or whilst at the gym.

Can you please explain why the iOS app is extremely limited here? This bug alone has got me thinking I should switch over to Spotify, but since I've used Deezer for a long time, I'm willing to raise the question before moving on.

Thanks,

Jack
Userlevel 7
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Hi @Fabio.Martinelli the 50 songs limit is a technical decision from our developers, but the songs shouldn't be the same. I've tested here on mine and on your accounts and got different songs every time. Could you try maybe clearing the cache and updating the app to see if it helps?
Userlevel 7
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Hi @Fabio.Martinelli, that's strange. As mentioned we weren't able to reproduce the issue. Have you tried to change the order of the tracks in the playlist before casting? Just to test if that changes anything 🙂
Userlevel 1
I wanted to add for the desktop app does it only shuffle songs from your favorites? I wish it would Shuffle songs from your entire albums list playlists etc.
Userlevel 7
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To Shuffle everything, go to My music > shuffle my music. That should should shuffle for everything you have saved, not only fav songs 😉
Userlevel 1
Hey Ana. It doesn't, there maybe be 2 that are not starred and when I say 2 I mean 2. And again thus seems to be a desktop problem on an iMac.
Userlevel 7
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Hi @Dmytro Korolkov, have you tried using the Flow option to discover more new music and less favorites?

Simply tap the angry face while playing the Flow and then select "More Discoveries."

Userlevel 4
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HI @ymns3321 thanks for getting back to me. Just to clarify: You say the first batch is always the same, but then you also say you don't notice any problem with the first selection as it plays tracks randomly just like you expect it.

I am struggeling to understand as it seems a contradiction. I understand the first batch is always the same songs more or less, but plays them in different order every time?


Yes, my response seem not quite clear even for me now, sorry :)

What i was tying to say is that i didnt notice that this repeating batch has lots of popular tracks or contains only popular artists, so there's no problem for me with the songs in the batch (someone said that they have some songs favored over the others while shuffling). The only issue for me is that the first batch stucks and getting repeated between "shuffle my library" sessions.
Userlevel 1
Actually same goes for both mobile and app. The best option is you can shuffle play your downloaded album better which are there not limited to the starred limitation. Seriously though. You guys should look into this and maybe ease the track mix to at least 100.
Userlevel 1
Hello there!

It's me after 6 months.

It seems nothing has been fixed.

Dissapointed :(

Good luck guys.
Userlevel 7
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That's odd, I use the desktop on a mac too and it definitely shuffles from everything. For me it's easy to check because I don't really have many favorites (I use the favorites more to keep track of songs I'm currently obsessed with 😃 ) as you have many favorites and fav albums it might be a bit harder to check but I'll do some tests and investigate this for you 👍
Userlevel 1
Thanks Ana. Really appreciate it.
Userlevel 1
Had one thing to add. Just wanted to bring to your attention the music apps page in the android versuon, allot of the apps don't work. Only the ones with the Deezer simbol work. The ones with an android symbol beside it and I am using an android phone never work. You guys aware of this? To bad cause one if them involved typing and artist name and getting recommendations for artists that gave the same vibe.
Userlevel 7
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Had one thing to add. Just wanted to bring to your attention the music apps page in the android versuon, allot of the apps don't work. Only the ones with the Deezer simbol work. The ones with an android symbol beside it and I am using an android phone never work. You guys aware of this? To bad cause one if them involved typing and artist name and getting recommendations for artists that gave the same vibe.

Hi there 🙂 Thanks a lot for the info. Can you give me a few names? Happy to check 🙂
Userlevel 1
Hello,
I have the same issue of "Shuffle my music" limiting the choice of the music it will play to a few playlists of mine (I've counted only 12, currently). And always the same ones, day after day, and same behaviour on my iphone app, on the web on MAC, on the app on MAC and on the web on Windows. Then many of my playlists are never used in the Shuffle.
It is really too bad.
Please try to fix this, as I'm a great fan of shuffle playing.
Just responding that I’ve got the same problem.

It it happened a few days ago, before that it was a whole lot less.

My solution:

i started shuffling my favorites instead of all my music
Same Here, Tried Desktop Client, App and website.

When I click on "Shuffle", It just plays the shuffle list without restarting it. I also tried to clear SmartCache (which is shared between the clients).

I can still shuffle my favorite songs list, better than nothing I guess
Even worse for me. Not only does "shuffle my music" onyl picks 20 songs, but they're almost always the same, and they include songs which are NOT even remotely in my library.

This is really a joke..
Userlevel 7
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Same Here, Tried Desktop Client, App and website.

When I click on "Shuffle", It just plays the shuffle list without restarting it. I also tried to clear SmartCache (which is shared between the clients).

I can still shuffle my favorite songs list, better than nothing I guess


Hi there, what do you mean by "without restarting it"?
Userlevel 7
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well @Ana. thanks for some info. i find it ridiculous that i now have to go through all of my favourite artists and click favourite on every single one of their albums, but hopefully that will lead to better shuffle playlists

That's actually a great feedback! Would you like to create a topic in our ideas forum for that? We'll pass this feedback on to our team regularly 🙂
Userlevel 7
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Even worse for me. Not only does "shuffle my music" onyl picks 20 songs, but they're almost always the same, and they include songs which are NOT even remotely in my library.

This is really a joke..


Hi there, so in your Shuffle My Music queue you can see albums/ tracks that are not even in your library? Could you maybe give me a few examples and a screenshot? Happy to check with the team
Hi Anja

more details about the problems I encounter are here : https://en.deezercommunity.com/troubleshooting-and-tips-4/repetitive-shuffle-my-music-5587/index2.html#post35549

here is a quick example. Just launched a "Shuffle my music" on the Windows 10 app (same behavior on Android) . The 3 highlighted songs are totally unknown to me and I keep getting them on shuffle !



Focusing on the second one, neither the song, nor the album nor the artist are in my library. And not in any playlist..
Thanks !





Now launching a new shuffle (I played an album and started a new shuffle), I get the next song in the queue of the previous shuffle (Bad Girlfrend by Theory of a Deadman) again !
Userlevel 7
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"Shuffle My Music" is a joke. It plays only very small subset of my favourite albums. It also plays songs from albums I have removed from my favourites (and no, I don't have those songs in any of my playlists nor have I liked them).

And why on earth would cleaning the cache have anything to do with this? Same songs and albums are chosen on mobile and both of my 2 computers.


that's strange. I haven't noticed that. Would you mind deleting your smart cache and restarting the app? does that help?
Userlevel 7
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Hi Anja

more details about the problems I encounter are here : https://en.deezercommunity.com/troubleshooting-and-tips-4/repetitive-shuffle-my-music-5587/index2.html#post35549

here is a quick example. Just launched a "Shuffle my music" on the Windows 10 app (same behavior on Android) . The 3 highlighted songs are totally unknown to me and I keep getting them on shuffle !



Focusing on the second one, neither the song, nor the album nor the artist are in my library. And not in any playlist..
Thanks !





Now launching a new shuffle (I played an album and started a new shuffle), I get the next song in the queue of the previous shuffle (Bad Girlfrend by Theory of a Deadman) again !


Thanks a lot for the sceenshot! 🙂 That helps a lot. I've already asked our team to look into it. I'll keep you posted about any details 🙂
I still have this problem and I cleared out my cache, but even on desktop it uses the same 50 songs.

I used to love this function, now I totally disgust it and I avoid it like the plague.

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