Offline mode not working

I work at sea and have been using deezer offline for over two years. My playlists are all downloaded to my phone, with the green dots next to them. Unfortunately the songs will only play if I'm connected to the ships WiFi or have a mobile signal. If I do connect deezer starts trying to download the music even though it is already stored on my phone. I'm using a Sony Xperia XZ and have been since I started using the Deezer service. This problem has only developed recently. So far the assistance from Deezer in the community has been terrible, with nobody seemingly finding a solution.

Hi there @kev-in81 

Sorry that's happened. Please update our app to version 6.1.18.113, it should fix the issue!

I use the version 6.1.18.113. The downloaded music play problem  in offline mode is stiil apear.
If I start to play my downloaded music at the place where an internet connection is present - the offline mode will work proprerly (I can litsen my music without the internet connection late untill my dizer app will be switche off).
But there is no chance to start listem my downloaded tracks from the place where is no internet or poor internet connection (edge for example).  No chance to listen something until I connect to the internet (switch off/on deezer or change the track does not help). In this case I will see the picture with the running circle at the left bottom part  during 5 - 10 - 15 minutes without any result.  

I often see this problem when come in to the subway…  it's really annoying

Hi there @Konstantin Kandoba 

Sorry that's happening. Have you tried reinstalling the app after restarting your device? 

Sorry i have the same problem a year later, believe me, it is NOT fixed. In addition to that, please enable automatic updates for playlists… It’s a shame you still have to open each and every playlist one after another in order to update the playlist and eventually download new songs that were added. Even when connected to Wifi and playing music it does not happen automatically.

Also when you are on a really slow connection, stored offline content loads very slow or not at all. It’s a pain to use and constantly fiddling with the offline mode switch is not practical at all.

I am having the same problem. I restarted my phone, updated the app, logged out and back in and turned on offline mode in settings. Still doesn't work. Now considering changing to Spotify!

Hi 

Is this still a problem for everyone?

On a mac the deezre app will not open properly if the computer is offline, so the local donloaded tracks can not be played. and some tracks which were showing as green dowloaded no longer do.

If this is the case what is the point of offline mode?

Thanks

Dan

Hey @Daniel Craddock, we can’t reproduce the issue, do you mind downloading the app again and re downloading your music? 

• Tip: Download link for Desktop app (Win / Mac)

I'm experiencing the same problem on the plane with version 8.0.26.7 - the playlists have the "downloaded" icon but when I open them, it tells me that I need internet connection. I didn't use to have this issue with previous versions of the app.

Hello ​@Piotrek605! Sorry to hear you're experiencing this issue!

Could you try updating to the latest version of the app? 

It might help resolve the problem you're facing with offline playlists. 

Let me know if that works!

I updated the app and re-downloaded all my music. It worked for some time but yesterday I was on the plane and I was able to access all my albums and none of the playlists even though they'd been downloaded for offline mode. Unfortunately I'll have to move to another music provider because of this bug.

The DEVS are lying!

Deezer does not let you listen to your music offline. Period be it a handheld device or desktop
They are phucking lying if they say so.
There’s thousands of users reporting the matter for more than 3 years.

Family holder subscriber

Lets get one thing clear!! the DESKTOP APPLICATION ONLY FUNCTIONS WHEN YOU ARE ONLINE. IT WILL NOT FUNCTION WHEN YOU ARE OFFLINE. IT CLOSES

The DEVS are lying and so are THE COMMUNITY ASSISTANCE TOO with their replies.  They have been lying for years with the deceptive (off-line listening experience). wE SHOULD JUST CROWN THEM FOR BEING WHO THEY ARE!!!

Deezer does not let you listen to your music offline. Period!! Be it a handheld device or desktop, You will not have access to your music once you go offline. I repeat!!

There’s thousands of users reporting the matter and there’s replies from thousands of people on question about the offline mode if you take time and scroll down and the issue goes for more than 3 years. What a deceptive marketing about offline experience!! Phucking hell!!!

Family subscriber.

Well...I think that's out of your system now? Are you zen again? Good job...well, then I wish you much success with the others...

I will never say that Deezer does nothing wrong and there are certainly enough improvements, but shouting and complaining that you don't like it, okay...but then you can let it go and move on to another music streamer. Bye

And I couldn't resist 😉

Deezer Android working offline:

 Hi ​@Theeprox ​@Piotrek605 👋 

You can try to update the app to the latest version available here

Also we would recommend you to check this article out 😁

It’s working for us!

I just checked my downloaded playlist for comparing Wagner tracks containing different versions from two releases of the same recording. It still works to play them in the Windows 10 desktop app 7.0.60 without an internet connection which you can see written in the top banner.