Error: Upgrade Required Deezer:96895804

Same message occurring in bluos, except 116914164

I have the same problem whether I use Deezer on the Bluesound app on my android phone or my WIndows PC.

It is very frustrating!

For the moment, until it is fixed, I am using the Deezer app on my phone (which works OK) and streaming to bluesound via bluetooth.  This works OK but is suboptimal with regards to sound quality - so I wouldn’t want to need to do this permanently but it is a work around for the moment. 

Hi Geoff,  

very frustrating.  And although Deezer sends pleasant emails, I’ve had this issue over a month.  A few weeks ago, I went into my local stereo store that sold me the very expensive system and ask them if they knew anything. They suggested I switched to Tidal.    

 When I use Deezer in Bluesound app on my Android phone, I keep getting this error message, I am a new member, I did the updates, still the problem is not fixed

Wow, it is insane that Deezer allows this to go on and on.  It’s infuriating.  We’re paying for service, not getting it, and have no recourse. I’ve enquired many times.  At the very least, you’d think Deezer would extend our subscription and fix the damn problem. All this time lost with no music, and still paying.  It’s shameful.  

Same problem here when I’m using BluOs on my NAD C658 to play deezer...I also get the upgrade-popup !
Weird thing is that it only occurs on certain tracks, it sometimes even happens on the same album: some tracks work and others don’t.
Very, very annoying!

Same issue here with Deezer on Bluesound B100S. Not that it helps, but the error number corresponds to the Deezer <track id>, so thats why you keep seeing a different one. Unless you try playing the same track over and over.

I’ve also logged a support ticket with Bluesound. 

In fairness to Deezer I suspect this is a Bluos bug not a Deezer bug as the Deezer app works fine.

But we can’t be sure and perhaps Deezer has changed the API that Bluos is calling.  Really the developers from Deezer and Bluesound need to work together in a spirit of co-operation to resolve this ASAP.  Otherwise if it goes on too long people will move to Tidal or Qobuz or whatever in sheer frustration!

It’s great that Deezer has set up a community.  But all that I have seen is that many people who use Deezer with BluOs are having constant problems.  In my case, in spite of several emails asking for help, I have been paying for Deezer but gaps in listening make using it for streaming intolerable. And this is going on for more than a month. Deezer should withdraw its name from BluOs and pay us all back.  Taking money but not offering service is immoral.    

Everything else on BluOs works fine -- my personal library, other streaming services.  It’s just Deezer that admits to having a ‘bug’, but evidently can’t fix it or doesn’t try.  

I contacted BluOS regarding this issue below a summary of their reply

Apologies for the inconvenience. We have been able to replicate it here. In speaking with our Quality Assurance Team, it appears some content labeled as 'Deezer Premium' is no longer available using the Deezer API in the BluOS App.
 
Our Product Development Team is in turn speaking with Deezer to find the root cause and if a change is required at our end or Deezer.
 
We do apologize for the inconvenience but hope to have service restored in the near future. It may be helpful to report the issue to Deezer at your end as well.
 
Thanks for your patience and understanding. Hope this clarifies!
 

Same problem, it's a shame !!!! Bluesound is a joke from the very begining, from disconnection problems to impossible reconnection without complete reset, and now that new issue with Deezer ! I'm furious !!!!!

And i confirm, the error get different numbers and is totaly track dependant ,  each time , same specific number for each different track…

No problem with my Android phone by the way...same Deezer account !

Deezer, I have the same issues where Bluos player states a Deezer upgrade is required when I try and play certain tracks.

Both Bluos and Deezer have been my preferred partners for 5yrs. Rather than this thread turning into a blame rant it is clear from the Bluos community that globally your clients just want a joined up fix, but the clock maybe ticking for some.

Same issue here...if it doesn"t get solved quickly , i'll have to move to Tidal.

What I’ve been reading on the BlueSound forum, it looks like the problem is their recent update.

Well, i’m reading the Deezer API might also be the problem.

How much does BlueSound care?The chances that you’re going to dump your Bluesound unit and BluOS in lieu of switching to Tidal or Qobuz are remote. Past history, like the Big upgrade earlier this year,  shows that BlueSound always blames everyone else but themselves and then a few days later they magically announce that they have tweaked a few things and all is well. And whose fault was it again?

Hi all, I’ve just been informed that the problem has been fixed.
Thanks for your patience

Great News. It appears fixed for me too (UK)

Thanks ​@Jaime.Deezer for posting a response here in this thread confirming Deezer says it is fixed. (Perhaps you could do the same in another related thread that was just closed.)
 

I can also happily confirm it is working also for me in Finland. 

Here in Belgium too! Nice one!

Also fixed for me!