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One Hit Wonder
Jan 16, 2025 11:40 AM UTC
Answered

downloaded shuffle does not work offline

I'm unable to use the shuffle of all my downloaded playlists offline, even though each separate playlist works offline. When I use the shuffle online it mostly plays random songs from all other playlists as well, especially songs I almost never listen.. Offline it only reminds me I'm offline and have to reconnect. I do, and then play shuffle and then go offline again but get the same text complaining I'm offline.

Jaime.Deezer
Community Manager
Jan 17, 2025 10:13 AM UTC

Hello ​@rosa_31 please make sure you have activated offline mode first, then click on Favourites 💜> Dowloaded Music, and send us a screenshot in case you don’t see the “shuffle my music” option.
Thanks :) 

1 reply

Jaime.Deezer
Community Manager
Community Manager
Jan 17, 2025 10:13 AM UTC

Hello ​@rosa_31 please make sure you have activated offline mode first, then click on Favourites 💜> Dowloaded Music, and send us a screenshot in case you don’t see the “shuffle my music” option.
Thanks :)