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Arrester madness in the method

  • September 3, 2022
  • 8 replies
  • 57 views
A
Rising Star
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Don't worry I already sent them a message and they said ‘’Hey got your message thru Bandcamp. No idea why it isn’t on Deezer, the distribution service(distrokid) sent it to them a month before it came out. I’ll contact them and see if they can get it happening.

 

If they already sent it to you, why didn't you have uploaded it yet?

Best answer by Yula

Hey there @Awega! 

We still do not see it in the catalogue… 

It happens with Distrokid that they distribute first to Youtube and Spotify and then on other streaming services. 

Sorry! It will come if it has been sent! 

8 replies

Yula
Deezer Staff
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  • Yula
  • Deezer Staff
  • Answer
  • September 6, 2022

Hey there @Awega! 

We still do not see it in the catalogue… 

It happens with Distrokid that they distribute first to Youtube and Spotify and then on other streaming services. 

Sorry! It will come if it has been sent! 

(She/her) add your pronouns to your signature!
A
Rising Star
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  • Awega
  • Author
  • Rising Star
  • September 8, 2022

That's what I said they already sent it to you

A
Rising Star
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  • Awega
  • Author
  • Rising Star
  • September 15, 2022

Yes that's the problem exactly distrokid send it to you a month ago

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 22, 2022

I’ve checked again in our catalog but could not find anything.
Could you please contact Distrokid and ask them if the have any confirmation of the delivery you can provide us in order to investigate.
Thanks and apologies for all the inconvenience

A
Rising Star
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  • Awega
  • Author
  • Rising Star
  • September 29, 2022

Umm I'm sorry but that should be your job to contact distrokid, not mine

A
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  • Awega
  • Author
  • Rising Star
  • September 29, 2022

Umm sorry but to contact distrokid I must be the musician

A
Rising Star
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  • Awega
  • Author
  • Rising Star
  • September 29, 2022

I’ve checked again in our catalog but could not find anything.
Could you please contact Distrokid and ask them if the have any confirmation of the delivery you can provide us in order to investigate.
Thanks and apologies for all the inconvenience

SSince you are sorry for the inconvenience, why don't you contact distrokid yourself?

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 30, 2022

@Awega I’ll ask the catalog team to follow up on this.
However,  It will come if it has been sent as Yula mentioned.
Thanks for your patience

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