Skip to main content
Answered

technical issue

  • September 16, 2022
  • 1 reply
  • 48 views
A
Runaway Baby

My Deezer app keeps stopping after playing a few songs. This just started recently. I have used the app for over 2 years without this issue.

I have uninstalled and installed again. Problem still persists.

Please help me

Best answer by Yula

Hey there @Accesslawrence, 

Please follow these steps: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app
View original
    Did this topic help you find an answer to your question?
    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

    1 reply

    Yula
    Moderator
    Forum|alt.badge.img+10
    • Yula
    • Moderator
    • 3225 replies
    • Answer
    • September 25, 2022

    Hey there @Accesslawrence, 

    Please follow these steps: 

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app
    (She/her) add your pronouns to your signature!
    TERMS OF USE DEEZER COMMUNITY SITE