Answered

Stops playing music every few minutes

2 years ago
July 15, 2023
11 replies
222 views

jandre.swart.96
One Hit Wonder
2 replies

Would be listening with a good and stable internet connection, all permissions allowed, music would stop playing every 15-30min randomly. The app doesn't close and sometimes it will even lose track of where it was on the playlist. Very frustrating. You have to reenter the app and press play again.

Best answer by Nina Nebo

Hi @jandre.swart.96 !

Maybe link below can help you

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

View original

Did this topic help you find an answer to your question?

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

+14

Nina Nebo
Superuser
6085 replies
Answer
2 years ago
July 15, 2023

Hi @jandre.swart.96 !

Maybe link below can help you

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

JaciFlower
Guitar Hero
3 replies
2 years ago
July 16, 2023

The answer from Nina doesn't resolve the issue or assist even a little bit. I am at the point where I want to pull my hair out, cause it happens all the time. Doesn't matter what I do. I logged the error before but no one from support even tried to assist. It does the same thing on my smart TV...playback just stops and I have to press play again. Yes I have a stable connection. Yes my songs are downloaded. Yes my app is updated to the latest version.

awesomemac
Superuser
1968 replies
2 years ago
July 16, 2023

Doesn’t this have to do with the battery preferences? On my phone every time Deezer did stop, randomly. And after editing the battery preferences I didn’t had this anymore.

This has to do with the energy saving mode.

Anonymous
0 replies
2 years ago
July 16, 2023

Which deezer-Version for Android is used?

+18

GropplerZorn
Superuser
1277 replies
2 years ago
July 16, 2023

JaciFlower wrote:

The answer from Nina doesn't resolve the issue or assist even a little bit.

No need to be rude. Nina is a fellow user like yourself and isn’t paid to be here. A simple “thank you” and moving on will suffice.

Deezer Legend

jandre.swart.96
Author
One Hit Wonder
2 replies
2 years ago
July 16, 2023

Hi Nina thank you for the response but it does not solve the issue and that is also not the issue at hand. I appreciate the link nontheless!

Also have a stable internet connection and all battery permission are allowed to never put the app in sleep or close it to save battery.

App version is also fully updated and i have restarted my phone, reinstalled the app, cleared the cache ect.

It's a bug on the app itself and the only resolution would be if a deezer developer address the situation internally.

Kind regards.

Leonídia.Deezer
Ultimate Superstar
2553 replies
2 years ago
July 17, 2023

Hi @jandre.swart.96, thanks for your message.
Once you have already confirmed that your internet connection is stable and the application version has been updated. It also performed some procedures like restarting your phone, reinstalling the app and clearing the cache , please answer the following questions:
• Can you share with us here the error you mentioned, “ I logged the error before but no one from support even tried to assist.”. Maybe record a video or take some screenshots.
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device?
• What's the Deezer version installed on your device?
If happens on Mobile, could you also send me a screenshot from inside Deezer app going under settings and select “Data and storage”

Thanks

jandre.swart.96
Author
One Hit Wonder
2 replies
2 years ago
July 17, 2023

Good day Leonídia

Thank you for the response.

I left the initial review on the playstore on 15/06/2023.

Eventually leaving it hear on your support page.

Will attach a screenshot of that review.

Brand/model of device, versions and app info:

-Samsung S23 Ultra

-Android 13

- 5.1 UI Version

-Deezer version 7.0.33.70

JaciFlower
Guitar Hero
3 replies
2 years ago
July 18, 2023

awesomemac wrote:

Doesn’t this have to do with the battery preferences? On my phone every time Deezer did stop, randomly. And after editing the battery preferences I didn’t had this anymore.

This has to do with the energy saving mode.

Thank you, I will try today with power saving mode off...will see how it goes. Its worth a try...

JaciFlower
Guitar Hero
3 replies
2 years ago
July 18, 2023

GropplerZorn wrote:

JaciFlower wrote:

The answer from Nina doesn't resolve the issue or assist even a little bit.

No need to be rude. Nina is a fellow user like yourself and isn’t paid to be here. A simple “thank you” and moving on will suffice.

Dear Gropplerworm, I wasn't rude or tried to attack Nina... I was merely noting that her solution cannot fix the issue as it seems to completely different from what we are experiencing. But thank you for the concern of our fellow Deezer mates, my apologies, I am quite frank and to the point, it's a personality, some of us have them.

Leonídia.Deezer
Ultimate Superstar
2553 replies
2 years ago
July 21, 2023

Hello @jandre.swart.96 thanks for the details.

Indeed here I don’t believe clear cache or reinstalling the app will fix your issue.

This sounds much more with the complaints coming from users mostly with Samsung S series phones regarding the battery optimization like @JaciFlower mentioned above.

Check this article about this topic - HERE

Let’s know if UX improved with those changes.

Page 1 / 1

Hi @jandre.swart.96 !

Maybe link below can help you

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

Doesn’t this have to do with the battery preferences? On my phone every time Deezer did stop, randomly. And after editing the battery preferences I didn’t had this anymore.

This has to do with the energy saving mode.

Which deezer-Version for Android is used?

JaciFlower wrote:

The answer from Nina doesn't resolve the issue or assist even a little bit.

No need to be rude. Nina is a fellow user like yourself and isn’t paid to be here. A simple “thank you” and moving on will suffice.

Hi Nina thank you for the response but it does not solve the issue and that is also not the issue at hand. I appreciate the link nontheless!

Also have a stable internet connection and all battery permission are allowed to never put the app in sleep or close it to save battery.

App version is also fully updated and i have restarted my phone, reinstalled the app, cleared the cache ect.

It's a bug on the app itself and the only resolution would be if a deezer developer address the situation internally.

Kind regards.

Thanks

Good day Leonídia

Thank you for the response.

I left the initial review on the playstore on 15/06/2023.

Eventually leaving it hear on your support page.

Will attach a screenshot of that review.

Brand/model of device, versions and app info:

-Samsung S23 Ultra

-Android 13

- 5.1 UI Version

-Deezer version 7.0.33.70

awesomemac wrote:

Doesn’t this have to do with the battery preferences? On my phone every time Deezer did stop, randomly. And after editing the battery preferences I didn’t had this anymore.

This has to do with the energy saving mode.

Thank you, I will try today with power saving mode off...will see how it goes. Its worth a try...

GropplerZorn wrote:

JaciFlower wrote:

The answer from Nina doesn't resolve the issue or assist even a little bit.

No need to be rude. Nina is a fellow user like yourself and isn’t paid to be here. A simple “thank you” and moving on will suffice.

Hello @jandre.swart.96 thanks for the details.

Indeed here I don’t believe clear cache or reinstalling the app will fix your issue.

This sounds much more with the complaints coming from users mostly with Samsung S series phones regarding the battery optimization like @JaciFlower mentioned above.

Check this article about this topic - HERE

Let’s know if UX improved with those changes.

Related topics

Technologiewechsel / Laufzeit / Vertragsinhaberwechselicon

Laufzeit Vertragsinhaberwechsel und Kündigungicon

Vertragsinhaberwechsel Konditionen und Auswirkungen?icon

Vertragsinhaberwechsel und andere Dingeicon

1. Datum des Vertragsstarts wurde online gerade nach Telefon-.Kündigung einfach geändert, 2. Kündigung erst in einem Jahricon

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded