Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???
Best answer by Leonídia.Deezer
View originalHi,
I am having this issue since a couple months on different android devices.
Now i have a samsung fold 3 the experience is even worst with foldable screen.
I am testing another provider and it realy works perfectly.
It's very frustrating, even the quick scroll function is glitchy.
I have s24 now and all same issues.
I think spotify it will have to be. I hope that deezer contact us if they ever fix the glitch.
I'm out unfortunately.
Hi,
I am having this issue since a couple months on different android devices.
Now i have a samsung fold 3 the experience is even worst with foldable screen.
I am testing another provider and it realy works perfectly.
What happens when you don't fix your many bugs?
Your customers leave. Tidal is now £10.99 per month and has better quality audio and an app that works.
Customers give you feedback to the many issues, yet you don't fix them. You loose….
+5
Hello
But unfortunately, I don’t have for now any estimate date when this will be improved. Apologies for the experience of having to scroll down until the point you were before.
I'm about to jump ship too. Far too many issues with the app.
The timing is great, Tidal have just announced they are cutting prices to match Spotify…
Bring on MQA hi-res audio….🥳
Hello
I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps.
Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left.
So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists.
In that case, share details about your device. Model, Deezer version installed, OS version.
Deezer version: 8.0.6.65
Samsung s20fe
Android version: One UI 5.1
G780FXXSFFXA6/ G780FOXMFFXA6/ G780FXXSFFXA6
This issue has been identified on a brand new samsung phone in a previous comment.
https://drive.google.com/file/d/1CtEXRWP3EAKS0tK0JxobZ81oZhGm5Cw3/view?usp=drivesdk
There is a screen recording attached. Thank you for getting back to us, but can you reply regarding the temporary fix that I suggested to you below.
The issue doesn't occur in playlists, it's only in the favourite tracks section. Can a feature not be added that allows entire of favourite tracks to be added to a playlist, and at least then we can enjoy our music while the problem is being fixed.
I've said it before, but this is really it for me. I'll give it 3 weeks, and after that I will be switching to Spotify as I really can't stand using the app anymore, it's far too frustrating, and the fact we are paying for it just makes matters worse.
Thank you,
Neil
Looks like the same issue:
Any feedback from Deezer????
This is driving me insane now, with matters made even worse due to other issues meaning I had to delete all my music and start over.
Browsing a list of 1000+ albums only to be sent back to the list every time is now unbearable 🤬
I have to say that the support received seems very slow.
It's not like this is a free app, I've been paying for this for many years now, and the HiFi subscription isn't exactly cheap!! 💰💰💰
Has this issue even been fed back to the app Devs?
Edit: I've just read back through the previous posts and see that Deezer admin referred to this as a bug, this was 6 months ago, and it's still not fixed 🙀
Hi,
Still seeing this issue. I'm using a Oneplus 12 running android 14. My old phone was an Oppo Find X5 pro, firstly on Android 13, then upgraded to 14 and had the same issue on that. My Deezer app version is 8.0.7.16.
I navigate to favourites, then download albums. I browse the list and choose an album, but then decide to carry on browsing my album list. When I select back, I'm sent to the top of the list rather than where I was on the list previously.
This is a real pain when I have a huge list of downloaded albums.
+5
Hello
I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps.
Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left.
So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists.
In that case, share details about your device. Model, Deezer version installed, OS version.
Cheers Ferg, a fresh commenter might get this some attention.
I only have the issue when scrolling through favourite songs.
I gave a solution above and it hasn't been implemented, so it seems they don't really care, i think to implement code that would allow to copy 'favourite songs' playlist would take a a few hours if even, but they seem to be content with us having the issue.
Had this same issue for ages now. Just got a new phone running android 14 and the same problem is still there. Previous phone on android 13 had same issue.
Going back to my list of albums when browsing my music and it keeps jumping back to the top of the list…Very annoying when you have a large list to scroll back through.
Seeing how long this has been going on for I guess Deezer don't know how to fix, or just don't want to!
Time to switch to Tidal?
I have a quick solution to this issue if the developers would implement it.
Can you add a feature which allows all off the songs in favourites to be copied to a playlist.
The problem doesn't exist in playlists and it would be so helpful if this was a way we could listen to our songs while the problem is being fixed.
Please please please can this feature be added, as I have over 4000 songs and finding songs has become an absolute nightmare, especially when i'm being an astronaut 👨🚀
Thank you for your time 🙏
😂 just scrolled up and saw that we started this conversation 4 months ago, quite incredible.
I think they had everyone working on the new UI and completely ignored this huge problem.
I'm not having any issues regarding bluetooth, or songs not playing.
It's the lack of response that gets to me. To be honest I will give them another month, and then i think i'll just switch to spotify. Why put up with such a huge issue for so long, there is a method of transferring your songs directly to spotify. It's not like we are getting the service for free.
Before, i loved how i could find new tracks with track mix, but recently i have started using Beatport streaming, and they allow you to follow labels which pretty much gives you access to a far greater music library.
I was going to continue using deezer and beatport, but if the issue isn't resolved in 30 days, it's Bon Voyage.
You've been great to me Deezer, but lack of communication over such a huge issue has worn out my patience 😔
Update after update, even with new skin the problem is still active. Easily reproducable if you open the current song and open the lyrics, close them and swipe down to the list... Its on the top, every time.
Everytime I activate Bluetooth deezer starts to play music in the background, the app isnt even open and you have to open the app details to force close it.
And after 3 played songs the fourth wouldnt start and the app shows an error message.
Sorry to say, but these bugs are there forever. Deezer seems to have the badliest developers of all music streaming apps.
Hi
I just want to give an update on user experience.
Firstly congrats on the new UI it's so cool.
The problem mentioned in this forum has been partially fixed with the new update.
When you are playing a song in favourites and press on the 'currently playing' tab at the bottom which brings up the the album art screen, you are able to return to the favourite tracklist and the position will not have changed, this was not the case with the previous version.
However the issue still occurs that if you close the screen or switch to another app, you are returned to the top of the favourite tracklist.
Thank you,
Neil
+5
Hello
Unfortunately, i don’t have ETA to share with all of you regarding the fix of this issue.
But I would advise to reach the our Customer Care team through this link and report the issue sharing the video you sent here.
With that, our support team, will link your case with the incident opened and as soon as the fix is launch in the following days you will get a notification.
Apologies for the inconvenience that this issue causes you.
I might be in Leonídia's bad books after my previous comment 😅
I didn't realise i had to forward anything on as I assumed that this issue was still being resolved.
It seems that with older versions of android work fine with the app, but if this is the case the issue is only going to get worse for deezer. My phone is a samsung s20 so it is not even new and it is having problems. As more ppl update their phones, the problem is going to start interfering with more ppl.
Hopefully we can get an update on this, i understand from previous comments that the issue was identified by their tech team and that they have been working on the solution.
That was a few months ago so surely there has been some progress.
+5
Maybe Leonídia can tell us more? Did you forward this issue?
Hi
Is this issue still being looked at, i have added a lot more music to my account, and it has now becoming a lot harder to enjoy the app and find songs.
Please can i have some update on this ?
Kind regards,
Neil
I am questioning now if you even care, i can see 1 day ago 'Leonidia' who is deezer admin has responded with the same message from 6 weeks ago, this is ridiculous, sending us bot messages with instructions that we have already followed. Really not good enough 🤷♂️
Okay deezer admin, seriously we need more communication. I have not had the problems that are mentioned above. There seems to be serious issues with the coding that is being inplemented. I have no issue with playing music from a playlist other than 'favourites'. If i create a playlist and play a song, i can go to another app and come back to deezer, the playlist position has not changed but if i do this in playlist 'favourite songs' i have a problem of it going back to the start.
We are supporting the deezer company, at the beginning of this thread, deezer admins were responding, but now silence. I understand you guys are busy, but leaving us without reply for so long is not good enough. I am a little drunk writing this, so apologies if i am coming across as rude but the app experience is going to shit. I love this app and i recommend to everyone to change from spotify but you guys have to get the act together 🙏
Much love ❤️
https://drive.google.com/drive/folders/1r3-m2bQhZcYriPePXGib2CCrPXqkMOdu
This is a screen capture which shows the problem. After showing lyrics (it happens even without showing the lyrics but after that the bug is instantly) and going back to the Playlist, the playlist has jumped to the top and is no more at the last point (artist, whatever) it was before.
Some bugs in the deezer app are there long times. Its offtopic, but when you stream via Bluetooth to (in my case) a Teufel boomster, everytime (!!!) I tab on another song, it wont play over the Bluetooth speaker but only in the App (you see that the song is playing, but you cant hear anything). To get the sound back you have to pause the track and wait some seconds and then click "play" or you go to the song before and click "next". Weird. This bug is around many years.
+5
Hi
Have you considered reinstalling the app and clearing the cache? Sometimes, these steps can resolve common issues.
Furthermore, rebooting your phone might also help.
If you could record a video detailing the step-by-step process you're following, it would greatly assist us in understanding the problem.
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