Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???
Best answer by Leonídia.Deezer
View originalCheers awesomemac, i'm using android 13 though so this might be the issue. To be honest i thought it would be a quick fix but it seems to be more complicated than expected.
+5
I’ve tried to reproduce your issue on my Android phone, but I wasn’t able to do this.
I’ve scrolled down, I’ve picked a song, started playing, went to the homescreen, locked my phone. And after a couple of minutes I went back in Deezer to the playlist and it was still at the same spot.
Deezer 7.1.2.11
Android 12
Same issue is still there, must have been for something else. Deezer admins, any word?
Today was an update for the Android App but the bug is still there.
I only have about 50 albums.
Has there been any progress on this issue ?
I understand it takes time, just asking :)
Kind regards,
Neil
+3
Thanks for the info
Some users that are experiencing this bug have more than 300 albums saved in the ‘Albums’ section, that’s why I was wondering if you were in the same situation; hopefully the bug will be fixed very soon 👌
419
+3
Hey
And how many albums do you have in your ‘Albums’ section? 📀
Our developers are already working on it and the bug will be fixed soon! 👊
I have this problem at the favorite songs playlist, which are 2078 tracks.
+3
Hello
Thanks for the info provided. One more last thing, can you share with us the number of albums that you have added to the Albums section on your Deezer app, please?
The bug has been identified by our developers and they are working on it already, so it will be fixed soon! 🙏
Hi Alfredo,
I am using the galaxy s20 FE
One UI - version 5.1.
Thanks for getting back to me so quick.
Kind regards,
Neil
+3
Hello
Can you let us know the model of the device 📱 that you are using for Deezer and also the software version installed on your phone to check it out, please?
Thanks! 😄
Hi leonidia,
I will instead explain to you what i am doing. Open settings > apps > deezer > storage > clear cache.
Deleted app, re-installed and issue is the same. I have done this process in reverse, tried the process including resetting the phone.
If this issue has just started to occur for multiple users, it would indicate an issue with the coding for the app.
It's a great app, please fix though as it is getting very annoying.
I have the same issue. No Video, but I can give a hint to reproduce it. Open your loved tracks playlist, pick a song like in the middle, click on the "now playing" tab that shows the cover and then open the lyrics. After that, swipe back to the "loved tracks" list and you will see that it has jumped to the top and is no longer at the letter / band you were.
+5
Hi
With this information, I could better understand the problem.
I'm having the same issue, i have deleted the app and cleared cache and still have the same issue. To be honest it's ruining my experience of using the app, if it isn't resolved i will prob switch to spotify.
+5
Hi
Have you tried reinstalling the app and clearing the cache? Also, have you rebooted your phone? These steps can often resolve common issues.
Additionally, if you could record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem.
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