Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???
Best answer by Leonídia.Deezer
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+5
Hello
Unfortunately, i don’t have ETA to share with all of you regarding the fix of this issue.
But I would advise to reach the our Customer Care team through this link and report the issue sharing the video you sent here.
With that, our support team, will link your case with the incident opened and as soon as the fix is launch in the following days you will get a notification.
Apologies for the inconvenience that this issue causes you.
+5
Maybe Leonídia can tell us more? Did you forward this issue?
+5
Hi
Have you tried reinstalling the app and clearing the cache? Also, have you rebooted your phone? These steps can often resolve common issues.
Additionally, if you could record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem.
+5
I’ve tried to reproduce your issue on my Android phone, but I wasn’t able to do this.
I’ve scrolled down, I’ve picked a song, started playing, went to the homescreen, locked my phone. And after a couple of minutes I went back in Deezer to the playlist and it was still at the same spot.
Deezer 7.1.2.11
Android 12
+3
Hey
And how many albums do you have in your ‘Albums’ section? 📀
Our developers are already working on it and the bug will be fixed soon! 👊
+3
Thanks for the info
Some users that are experiencing this bug have more than 300 albums saved in the ‘Albums’ section, that’s why I was wondering if you were in the same situation; hopefully the bug will be fixed very soon 👌
Had this same issue for ages now. Just got a new phone running android 14 and the same problem is still there. Previous phone on android 13 had same issue.
Going back to my list of albums when browsing my music and it keeps jumping back to the top of the list…Very annoying when you have a large list to scroll back through.
Seeing how long this has been going on for I guess Deezer don't know how to fix, or just don't want to!
Time to switch to Tidal?
Update after update, even with new skin the problem is still active. Easily reproducable if you open the current song and open the lyrics, close them and swipe down to the list... Its on the top, every time.
Everytime I activate Bluetooth deezer starts to play music in the background, the app isnt even open and you have to open the app details to force close it.
And after 3 played songs the fourth wouldnt start and the app shows an error message.
Sorry to say, but these bugs are there forever. Deezer seems to have the badliest developers of all music streaming apps.
I have a quick solution to this issue if the developers would implement it.
Can you add a feature which allows all off the songs in favourites to be copied to a playlist.
The problem doesn't exist in playlists and it would be so helpful if this was a way we could listen to our songs while the problem is being fixed.
Please please please can this feature be added, as I have over 4000 songs and finding songs has become an absolute nightmare, especially when i'm being an astronaut 👨🚀
Thank you for your time 🙏
Hi
Is this issue still being looked at, i have added a lot more music to my account, and it has now becoming a lot harder to enjoy the app and find songs.
Please can i have some update on this ?
Kind regards,
Neil
I might be in Leonídia's bad books after my previous comment 😅
I didn't realise i had to forward anything on as I assumed that this issue was still being resolved.
It seems that with older versions of android work fine with the app, but if this is the case the issue is only going to get worse for deezer. My phone is a samsung s20 so it is not even new and it is having problems. As more ppl update their phones, the problem is going to start interfering with more ppl.
Hopefully we can get an update on this, i understand from previous comments that the issue was identified by their tech team and that they have been working on the solution.
That was a few months ago so surely there has been some progress.
+5
Hello
But unfortunately, I don’t have for now any estimate date when this will be improved. Apologies for the experience of having to scroll down until the point you were before.
I only have about 50 albums.
Has there been any progress on this issue ?
I understand it takes time, just asking :)
Kind regards,
Neil
Today was an update for the Android App but the bug is still there.
Same issue is still there, must have been for something else. Deezer admins, any word?
Cheers awesomemac, i'm using android 13 though so this might be the issue. To be honest i thought it would be a quick fix but it seems to be more complicated than expected.
Looks like the same issue:
Any feedback from Deezer????
Hello
I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps.
Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left.
So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists.
In that case, share details about your device. Model, Deezer version installed, OS version.
Deezer version: 8.0.6.65
Samsung s20fe
Android version: One UI 5.1
G780FXXSFFXA6/ G780FOXMFFXA6/ G780FXXSFFXA6
This issue has been identified on a brand new samsung phone in a previous comment.
https://drive.google.com/file/d/1CtEXRWP3EAKS0tK0JxobZ81oZhGm5Cw3/view?usp=drivesdk
There is a screen recording attached. Thank you for getting back to us, but can you reply regarding the temporary fix that I suggested to you below.
The issue doesn't occur in playlists, it's only in the favourite tracks section. Can a feature not be added that allows entire of favourite tracks to be added to a playlist, and at least then we can enjoy our music while the problem is being fixed.
I've said it before, but this is really it for me. I'll give it 3 weeks, and after that I will be switching to Spotify as I really can't stand using the app anymore, it's far too frustrating, and the fact we are paying for it just makes matters worse.
Thank you,
Neil
I'm about to jump ship too. Far too many issues with the app.
The timing is great, Tidal have just announced they are cutting prices to match Spotify…
Bring on MQA hi-res audio….🥳
I have the same issue. No Video, but I can give a hint to reproduce it. Open your loved tracks playlist, pick a song like in the middle, click on the "now playing" tab that shows the cover and then open the lyrics. After that, swipe back to the "loved tracks" list and you will see that it has jumped to the top and is no longer at the letter / band you were.
+5
Hello
I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps.
Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left.
So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists.
In that case, share details about your device. Model, Deezer version installed, OS version.
Hi leonidia,
I will instead explain to you what i am doing. Open settings > apps > deezer > storage > clear cache.
Deleted app, re-installed and issue is the same. I have done this process in reverse, tried the process including resetting the phone.
If this issue has just started to occur for multiple users, it would indicate an issue with the coding for the app.
It's a great app, please fix though as it is getting very annoying.
I'm having the same issue, i have deleted the app and cleared cache and still have the same issue. To be honest it's ruining my experience of using the app, if it isn't resolved i will prob switch to spotify.
+3
Hello
Can you let us know the model of the device 📱 that you are using for Deezer and also the software version installed on your phone to check it out, please?
Thanks! 😄
Hi
I just want to give an update on user experience.
Firstly congrats on the new UI it's so cool.
The problem mentioned in this forum has been partially fixed with the new update.
When you are playing a song in favourites and press on the 'currently playing' tab at the bottom which brings up the the album art screen, you are able to return to the favourite tracklist and the position will not have changed, this was not the case with the previous version.
However the issue still occurs that if you close the screen or switch to another app, you are returned to the top of the favourite tracklist.
Thank you,
Neil
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