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Answered

issue with deezer

  • September 24, 2022
  • 3 replies
  • 45 views

Hi, I'm having issues with deezer on Samsung.  Music stops playing  few minutes after I minimize the deezer app.. and resume playing when I open up the deezer app again..

Best answer by Yula

Hello @Segsmusi

please follow these steps and let me know if the problem continues: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app
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3 replies

Yula
Moderator
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  • Moderator
  • 3212 replies
  • Answer
  • September 25, 2022

Hello @Segsmusi

please follow these steps and let me know if the problem continues: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

  • Tiny Dancer
  • 1 reply
  • October 6, 2022

I have issues with my account, i had family subscription and now it’s not working, please help.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5269 replies
  • October 7, 2022

hey @Tng Razgoev could you please provide more information in order to help you?
Thanks