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Downloaded music page not loading using Android app...

  • March 15, 2025
  • 7 replies
  • 63 views
Z
Guitar Hero

Not sure what the deal is as I haven't changed any settings on Deezer or elsewhere in my phone, but for the last 4-5 days now whenever I tap to go to my downloaded music page of the app it's like the page is infinitely loading and everything is just grey and “in motion”.  Never had this issue before.  I have 250+ gigs of dl’d music on my phone in Deezer, and it's what I usually choose to listen to altogether.  Streaming is fine, Albums, Artists, etc come up fine.  Favorite Tracks works, but it takes quite a while for them to load and while it's loading it looks as if the tracks in there I've downloaded have not been...until it eventually loads 2-3 minutes later.  I've checked my Premium subscription & payment method, and there's no problem there if that helps any.  Anyone have any idea what could be going on here?  Seriously any help whatsoever would be greatly appreciated!!! 

 

 

 
 

March 16, 2025

This is a known issue and should be fixed in the next version of the app that will be available on the next days.
Thanks for your patience and apologies for the inconvenience

7 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • March 16, 2025

This is a known issue and should be fixed in the next version of the app that will be available on the next days.
Thanks for your patience and apologies for the inconvenience

Z
Guitar Hero
  • zeroone333
  • Author
  • Guitar Hero
  • March 17, 2025

Oh, honestly that's better news than I thought it might be, lol.  Hate the issue exists, but happy to hear it'll be fixed soon.  Any idea when the new update will be out by chance?  Thanks again :)

Z
Guitar Hero
  • zeroone333
  • Author
  • Guitar Hero
  • March 23, 2025

Still looking for that update / fix for this issue, as it's still happening unfortunately...

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • March 23, 2025

Hi ​@zeroone333 have you updated your Deezer Android app to 8.0.34.5 version?
Thanks 

 

Z
Guitar Hero
  • zeroone333
  • Author
  • Guitar Hero
  • August 22, 2025

Hi Jamie.  Yes, I've downloaded the update you mentioned back 5 months ago as well as every update released since.  I'm still having the same issue.  The only way my downloaded music section loads is if the Deezer app is in Offline Mode.  Once I go back online with the app and go to my Downloaded Music section under Favorites, all of my downloaded music is greyed out / infinitely loading.  I'm about ready to drop Deezer because of this issue, after being a Hi-Fi and Premium subscriber for close to a decade now.  I'd rather not have to move elsewhere for my car audio music source solution, but after so long with this single issue being brought up time and again, how can it be that it's still not yet been fixed?!?  I just don't understand.

Z
Guitar Hero
  • zeroone333
  • Author
  • Guitar Hero
  • September 6, 2025

Hello???  Any fix or help at all for this shit after all this time?!?

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 17, 2025

Hi ​@zeroone333 Devs told me that there’s a workaround in the current Beta Version 8.0.48, and a permanent fix in the next version of the app by the end of the month. 
Let me know if it works if you opt-in for beta.
Thanks for your patience and apologies for all the inconvenience

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