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Downloaded music page not loading using Android app...


Not sure what the deal is as I haven't changed any settings on Deezer or elsewhere in my phone, but for the last 4-5 days now whenever I tap to go to my downloaded music page of the app it's like the page is infinitely loading and everything is just grey and “in motion”.  Never had this issue before.  I have 250+ gigs of dl’d music on my phone in Deezer, and it's what I usually choose to listen to altogether.  Streaming is fine, Albums, Artists, etc come up fine.  Favorite Tracks works, but it takes quite a while for them to load and while it's loading it looks as if the tracks in there I've downloaded have not been...until it eventually loads 2-3 minutes later.  I've checked my Premium subscription & payment method, and there's no problem there if that helps any.  Anyone have any idea what could be going on here?  Seriously any help whatsoever would be greatly appreciated!!! 

 

 

 
 
Pinned reply

March 16, 2025

This is a known issue and should be fixed in the next version of the app that will be available on the next days.
Thanks for your patience and apologies for the inconvenience

4 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • March 16, 2025

This is a known issue and should be fixed in the next version of the app that will be available on the next days.
Thanks for your patience and apologies for the inconvenience


  • Author
  • Runaway Baby
  • 2 replies
  • March 17, 2025

Oh, honestly that's better news than I thought it might be, lol.  Hate the issue exists, but happy to hear it'll be fixed soon.  Any idea when the new update will be out by chance?  Thanks again :)


  • Author
  • Runaway Baby
  • 2 replies
  • March 23, 2025

Still looking for that update / fix for this issue, as it's still happening unfortunately...


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • March 23, 2025

Hi ​@zeroone333 have you updated your Deezer Android app to 8.0.34.5 version?
Thanks 

 


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