Skip to main content
Answered

Download Issue Android 10

  • September 22, 2022
  • 2 replies
  • 57 views
J
Tiny Dancer

Hi, 

I have redownloaded the app approx 3 times and keep having the same issue. 

My playlists won't fully download, and have the green tick suggesting they have (see screenshot below). The playlist below is less than 5% downloaded yet has the green tick. Also I have taken the app off intelligent control so it can always run in the background - makes no difference (my phone has plenty of ram so makes no sense)

I am out of ideas, having soft reset my phone as well and cleared Deezer storage and cache multiple times. I am trying to download in HiFi btw.

Thanks in advance, Joe

 

Best answer by Yula

Hey there, @Joe Wilson 

This is unsual, are you downloading while connected to Wifi? 

What version of iOS or Android do you have on your mobile? 

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

2 replies

R
Tiny Dancer
  • RoryG
  • Tiny Dancer
  • 1 reply
  • September 23, 2022

Same issue here and has been an issue ever since I subscribed to Deezer.  Some tracks just won’t download in a playlist or album.  I’ve tried everything (clearing cache, reinstalling app etc etc) but this issue still seems to happen.

yakuzadog
1 person likes this
  • yakuzadog
    yakuzadog
Yula
Moderator
Forum|alt.badge.img+10
  • Yula
  • Moderator
  • 3211 replies
  • Answer
  • September 25, 2022

Hey there, @Joe Wilson 

This is unsual, are you downloading while connected to Wifi? 

What version of iOS or Android do you have on your mobile? 

(She/her) add your pronouns to your signature!
TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement