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Guitar Hero
February 16, 2023
Answered

Deezer starts playing by itself

  • February 16, 2023
  • 8 replies
  • 625 views

In the past few weeks deezer just randomly starts playing flow music on my phone. I have tried deleting cache and force stopping the application but it keeps happening.

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Best answer by Johnathan.Deezer

Hi @Boris_B

Can you please send more details and a screenshot of this issue? 🕵🏼

You try to play something else and Flow starts to play instead? I didn’t get what is happening, sorry. 🤔 

Please try to reinstall the app as well and let me know if it worked.👌🏽

Take care.

8 replies

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
February 20, 2023

Hi @Boris_B

Can you please send more details and a screenshot of this issue? 🕵🏼

You try to play something else and Flow starts to play instead? I didn’t get what is happening, sorry. 🤔 

Please try to reinstall the app as well and let me know if it worked.👌🏽

Take care.

JohnathanF
Rockstar
February 22, 2023

This used to happen to me. You wouldn't happen to have a Fitbit or Garmin fitness device that's connected to your phone, would you? In my case music would start playing on my phone occassionally when I was in the shower, because the screen flipped to music control mode and play / pause was inadvertently triggered. Locking the touch screen on my Garmin fixed it. 

soakes
Rising Star
Rising Star
February 22, 2023

This happens to me occasionally.  Sometimes when I have my phone in my pocket, it starts playing.  There is no way I have pressed any sort of button on the screen.

I suspect it might be related to connected devices, but they are not playing either, so it’s a mystery (and can be annoying).

(My main phone is a Samsung S21.  My connected device (which I sometimes use as a slave) is a Samsung S7.)

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
February 25, 2023

Interesting points! Thank you for it guys @Rick P. @soakes! 🙏🏼

I sent it to the right team to check it. 🙇🏽

JohnathanF
Guitar Hero
March 29, 2023

Same problem. Today it switched from my desktop to my phone out of nowhere multiple times...

March 29, 2023

This started happening to me a week ago. Whenever I charge my phone and it gets to 100%, Deezer opens out of the blue and starts playing the last played song. Scares the crap out of me each time. The app isn't even open in the background before it happens, and I don’t have any devices connected to my phone. What gives?

Yula
Deezer Staff
Deezer Staff
April 3, 2023

From which device are you having this problem, @Tomatough

Can you reinstall the app please? See if the problem still happens? 

(She/her) add your pronouns to your signature!
Guitar Hero
April 6, 2023

Reinstalling the app shouldn't be the answer. Fixing the app would… This has been happening as long as I have Deezer.