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Deezer beta playing by itself out of the blue

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Since last update, Deezer beta has been playing random music out of the blue, not even related to what I've been listening to (I don't even listen to Russian pop music that starts to play suddenly like if my phone would be under control of a ghost). My phone is charging when this happens. It scares a lot when this happens at night. Anyone with the same trouble? I'm using beta app in a Galaxy S21 FE with Android 14. Another problem I detected is when I cast music to my nest audio devices, the song stops suddenly.

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Best answer by Noam Asulin 7 May 2024, 07:44

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Noam Asulin
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Have you tried cleaning cache / Reinstallation ? 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
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I stopped the app, clear cache and data. It has been working so far, but weird bug though

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The problem has continued. And now a message pops up saying that my deezer account is being used somewhere else (I haven't given my credentials to anybody). It's impossible to listening to some music or casting to nest audio speakers without interruptions.

 

E0xc815
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@Pablo Sepúlveda Guerrero 

It might make sense to ask support to remove all devices linked to your account. Then you can link all devices again one by one.

→ https://support.deezer.com/hc/requests/new

[he/him]
Leonídia.Deezer
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Hi @Pablo Sepúlveda Guerrero, the error message you're receiving is a security measure triggered when the system detects suspicious activity.

Therefore, I've taken some security measures to prevent this issue from persisting.

To further secure your Deezer account, I recommend updating your email password and resetting your Deezer account password through the email I've sent you.

To protect all your online accounts, I advise regularly checking your systems for malicious software and conducting a device scan to identify any potential viruses.

 

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