Deezer Android app wont load

What do you mean by not loading ? 

Do you get any error message ? 

More details are needed . 

Like this, forever 

Hi @NDA !

Did you try turning your phone off and on again .

Also you can try  logging out and logging back in to your account maybe this can help .

If restarting the app doesn't work, try clearing the app's cache. This can help resolve any temporary data or cache-related issues that may be causing Deezer to not load properly. You can usually clear the app's cache in the settings or storage section of your device's settings.

Hello,

I have the same problem since 2 weeks now. Like nda the app doesn't work properly, i can't navigate on each menu it's still not loading. Only the played musics still works. Sometimes while the day the app works for 5 min so i can switch music. But often the problem come back and without error code.

I tried to restart my phone, change network wifi/4g, log out, empty cache or reinstall app. But the problem still here.

I've got any update for deezer or android.

Hi @NDA @NehemiahAsa @admaga62630, thank you for reaching out, and thank you to @Noam Asulin and @Nina Nebo for your help.

We are aware of this issue, and our developers have already worked on a fix for it. Please access your account to see if everything is working as expected.

We apologize for any inconvenience you may have experienced.

I’ve tried shutting down the app.

I’ve tried turning my phone off & on 3 times.

Uninstalling completely didn’t work.

My phone has full bars.

Any ‘Playlist’ or ‘Favorite Tracks’ I go to will not load. My ‘Home’ screen is fine.

Please help.

*edit I was on Premuim. My web player loads as normal.

Have tha same issue

Version .22.2

My Version is 8.0.22.2

Everything not in my playlist loads normally (Rock, Hip-hop, etc.). The problem is with my Playlist.

@strerd our devs have identified and fixed the problem and will release a Beta update.
Apologies for the inconvenience