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Payment issues on Deezer

Payment issues on Deezer
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166 replies

Jaime.
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Hi @Nelutu Moga I am sorry to hear that.
Please contact directly the customer support team by chat or email and one of our agents will be able to help you.
Thanks :)

N
Rank

Hello,

Last month I was charged 4 Times!!!! Even if I cancelled the a account.  I need a Phone number so I can contact you

 

Jaime.
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Hey @Slwatt your account has turned into free now and you should be able to resubscribe with a new card now.
Please login to your account from a computer via www.deezer.com/offers and subcribe to any of our offers.
If the probem persists please contact our Deezer Support Team

Apologies for the inconvenience :nerd:

Jaime.
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Userlevel 7
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Hi @GraGra 
I can see that you have a subscription via Apple. 
As we don’t have control over Apple payments or subscriptions, you’ll need to contact them directly an update your card details in your Apple ID as well.
You can contact them through the following link: https://reportaproblem.apple.com 

G
Rank

Thanks for that but I cannot access my Apple account for various reasons including the fact that my email address  changed some years ago. I haven't had dealings with Apple for many years. Have tried recovering the account but that failed because they just don't recognise me. I am snookered but want to stay with Deezer rather than let the account lapse and go over to Spotify or similar. Why can't I open a new account direct with Deezer? 

Jaime.
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Userlevel 7
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You can open a direct account with Deezer but first you need to cancel the current subscription with Apple.
In your case I would suggest to start a Chat with Apple support and one of their agents will help you with the cancellation.
Click on https://getsupport.apple.com/ >Billing & Subscriptions> Subscriptions & purchases> View, change or cancel subscriptions> No Thanks, continue> Chat

Please let me know how it goes.

D
Rank

Hello 

mine Account is ******* I have paid yesterday one year premium account and I am still in free mode. 
Now I got bank account report that transaction has been maid but will no premium subscription!!!!!  :( :(  Visa business silver #**** upotrebljena trs: 
Vreme: 08.07.2021 17:18
Iznos: 44,91 EUR
Mesto: Deezer 2QoYy Paris FR

 

 

G
Rank

Thank you for your help Jaime. I have now had a chat with Apple following the links you provided and they assure me that the subscription through Apple is disabled. So how can I set up a direct payment to Deezer which allows me to keep my playhouses, downloads etc?

Jaime.
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Userlevel 7
Badge +7

Hi @Dragan Markovic I have checked in the system and it shows a refused payment and that’s the reason you are still on free.
I suggest to contact our our Deezer Support Team and one of our agents will be able to help and explain you why the payment did not go through.
Apologies for the inconvenience

Jaime.
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Userlevel 7
Badge +7

I am happy to hear that you were able to cancel it properly.
In order to subscribe directly with us, please Login to your Deezer account from a computer via www.deezer.com/offers, and subscribe to any of our offers.
Once you have subscribed please let me know.
Cheers!

S

I have been trying to process my payment since I had to change my bank card in March.  Everytime I enter the new card I get an error message and I’ve cleared my history and cache.  Deezer has now suspended our family plan and we can’t use it.  I’ve tried to resubscribe but it still won’t process the card.

How do I get deezer working again?

 

G
Rank

I have had a failed payment message from Deezer. This is probably because I have been issued with a fresh card after the last one expired. Can't understand why because all my other payments have gone through without any problem. Went into account details and there is no method of updating the card details. However my payment method says 'Apple inApp payment. I have tried clicking on this but nothing happens.  Any ideas how I can resolve this. It is many years since I have used an Apple device so if I gave to go through them I am sure to have further problems.

Jaime.
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Userlevel 7
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Hi @Craigsmith1 please contact our Deezer Support Team and one of our agents will be able to check your account and let you know what’s wrong with your payment.
Thanks and apologies for the inconvenience.

T
Rank

Why do I keep getting this error message "Your transaction has failed, please retry with another payment method" each time I try to renew my subscription. I have deleted browsing history, cleared caches and used different browsers yet problem still persists. Please help.

C
Rank

I can't seem to pay for my subscription, I missed the payment which comes out, but I'm trying to pay now both via card and PayPal and it keeps coming up with an error 

Can anyone help please 

Jaime.
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Userlevel 7
Badge +7

Hi @Tonitone 001 I am sorry to hear that. Please check the info above in this page regarding failed payments or contact our Deezer Support Team and one our agents will be able to help with your request.
Thanks :)

S

I have resubscribed to family (direct with Deezer after cancelling iTunes higher priced fee) and now my family members are greyed out?

Jaime.
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Userlevel 7
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Hi @stevenwbaillie I have checked in the system and you Deezer Family subscription is active.
Are your family members still have problems to access the account or everything’s working fine now?
Thanks :)

Z
Rank

Hi,
My card expired and I’d like to update the payment details. Unfortunately that’s not an option on two devices and three browsers I checked. Could you help me with updating my payment details?

S
Rank

I was billed twice. Once on the 21rst and again today!  I want a refund for the $9.99. I want to keep my family plan subscription. Please fix this asap!!

Jaime.
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Userlevel 7
Badge +7

@Sheryl Faude Wright I am sorry to hear that. Please check the info above in this topic and click on the link to contact our Deezer Support Team and one of our agents will be able to help.

Thanks :)

Rudi
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Userlevel 7
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Thanks @gmk007 

Please refer to your support ticket so that the agent can be made aware as well. Here is the link: https://support.deezer.com/hc/en-gb/requests/new

On our side here in the community, I can forward your feedback at the same time, but you need to check if there's something wrong.

Jaime.
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Userlevel 7
Badge +7

Hi @Willow.McIntosh @Lorrim Please contact our Deezer Support Team and one of our agents will be able to help you.
Apologies for the inconvenience

Jaime.
Rank
Userlevel 7
Badge +7

Hi @zayedvabne I have checked on our system and could see that you were able to resubscribe to Family now.
If you have any further questions please let us know. :relaxed:

L
Rank

me too, did you manage to get this sorted ? thanks

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