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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

Userlevel 7
Badge +7

Hi @Patrick Rosales it can be cancelled. You just need to request the immediate cancellation to one of our agents from our Deezer Support Team 
Thanks :relaxed:

Hi, i cancelled my subscription but it says it will only end on Feb 2021. I want it to be cancelled now, not two months after. Can you please help.

Hola quiero eliminar mi cuenta

No logro encontrar quiero eliminarla mande un email

No la puedo eliminar quiero eliminarla 

I want to cancel my subscription 

Userlevel 7
Badge +7

Hi @ladymarion if you want to cancel your subscription please check the info above in this article or just contact our Deezer Support Team.
Thanks :)

Please cancel

Userlevel 7
Badge +7

Hi @Mel123456 please check the info above in this page in order to cancel your subscription. 
Thanks :)

There is no option to cancel under my profile settings. Very frustrating! Cancel free subscription before first payment please!

Hi there, 

while trying to cancel my premium (3 month free trial) subscription, I couldn’t find the “cancel subscription” button. 

Where do I click to cancel it? 

 

Thanks in advance for the help! 

Userlevel 7
Badge +7

Hi @viktoria.warkentin 
I've checked your account and noticed that your Deezer subscription is paid through Apple. This means the cancellation needs to be done via Apple too.
Please check the info above in this topic regarding iTunes cancellations.:nerd:
 

Userlevel 7
Badge +7

Hi @Mel123456 I can’t cancel it on my side, you have to contact our Deezer Support Team and one of our agents will be able to do it for you.
Apologies for the inconvenience 

Basically, 

 

I used my card for the 3 month trial but cannot access the account anymore. I want to cancel this trial but how can I if I don't even have access to the account

 

Forgot my password doesn't send an email to me to reset the password and Yes I have checked spam

it wont let me cancel my deezer premium subscription when i go onto my settings on my phone it just gives me alternative payment options. i don’t want to pay for anything i want to cancel it and it won’t give me an option to do so please can u help. i’ve also sent requests to your deezer team

Userlevel 7
Badge +7

Hey @sahhsiais please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

well i initially downloaded the app through the appstore  then i subscribed to the 3 month free subscription knowing that before the three months was up i would cancel it…. that doesn’t seem to be an option for me. i’m pretty sure everhthing i was doing was on the app

I'm on the deezer family trial and want to cancel it before it ends. I've tried doing so via the app, and browser on both my phone and PC but when pressing the confirm button, nothing happens as when I login in, it still shows my subscription plan being the Family plan and my next billing date and amount. 

Please cancel my subscription. I've reached out to customer support 3 times and they haven't  helped me at all.

 

 

Hi

I'm trying to cancle my subscribtion but I don't have the option to.

Any help please?

Userlevel 7
Badge +7

Hey @Bubblesppg 

I've moved your comment here so that you can have updated info to help you out. Please see above for more guidance :v_tone2:

Userlevel 7
Badge +6

Hello @Andra Raymundo, sorry for answering so late, please get in touch with our customer support team as mentioned above.

Please help me unsubscribed deezer!

Userlevel 7
Badge +7

Hi @Soon Teck please check the info above in this article or contact our Deezer Support Team 
Thanks!

Please unsubscribe from deezer app

Userlevel 7
Badge +7

Hey @Siphosethu above in this page you’ll find all the information on how to cancel your subscription or you can request directly to our Deezer Support Team :nerd:

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