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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

cancel my subscription

Userlevel 7
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Hey @Gary Anderson 
If you want to cancel your subscription, please check the info above in this topic or contact our support team here :nerd:

Hi. I think I still need to cancel my account, but when I log in on deeper.com, there is no profile picture. There’s no “manage account,” no “contact us.” There’s no way to access my account. But I obviously have one, otherwise, I wouldn’t be able to log in, right?

I want to cancel this shit bit it wont let me and im getting pissed...it keeps trying to charge my card i got 10 attempts already

Userlevel 7
Badge +7

Hi @aj052981 in order to cancel your subscription please get in touch with our Deezer Support Team.

Thanks 

Userlevel 2
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I have prepaid three months for Deezer Premium and i am totally happy but i would like to try Deezer Hifi and my subscription ends in the beggining of August.When that time comes how can i cancel it?Because when i try to suscribe on Deezer Hifi says that i am not eligible for that action...thank you very much!!!

please cancel my subscription. i’ve been being charged $10 a month for a year now and never once used whatever this service is. thank you

Userlevel 7
Badge +7

Hi @fontainekent5 please follow the instructions above in this topic and you’ll be able to cancel your subscription.
Otherwise you can contact our customer support team and one of our agents will help you. :slight_smile:

I have cancelled my subscription months ago and no matter what I do who I email I still keep getting charged. I am a single mom N I'm broke and they keep taking money outta my so low bank account. I ha e emailed and tried everything nothing is working. Can someone please help me get my money back.

Userlevel 7
Badge +7

Hi @Lyndee86 please contact our Deezer Support Team and one of our agents will be able to help and cancel your account definitely.
Thanks

Userlevel 7
Badge +7

Hey @Joshua Kinderknecht please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

How on earth do you cancel this subscription plan. The app just circle jerks you around. 

Please cancel my account 

Userlevel 7
Badge +7

Hi @Garcia Raymond above in this page you can find all the steps to cancel your subscription. If not, you can contact our Deezer Support Team.
Thanks :relaxed:

I want to cancel my subscription....HELP

Userlevel 7
Badge +7

Hi @Olddog101 if you want to cancel your subscription you can follow the steps in the link below: 

Thanks:)
 

This article is a joke & completely incorrect. Update your help articles please!!! ...or maybe update the website, just fix this bc it's incorrect! 

Userlevel 7
Badge +7

Hey @Ineta please get in touch with our Deezer Support Team and one of our agents will be able to help with your request.
Thanks :)

I've cancelled my subscription but it's still charging me through my bank even though I changed my card

I want to cancel my acount, because I cant't use it! I pay every month 6.99, but in my account plan is free!

 

this should help: 

 

How to change my deezer premium to deezer free

I am being charged £9.99/month for a Deezer subscription that i have never used and am unable to cancel. Can you tell me why it does not give me the option either on the app or website to unsubscribe?

Userlevel 7
Badge +7

Hi @Andy Williams please check the info above in this topic in order to cancel your subscription.
Or you can always contact our Deezer Support Team  and ask one of our agents to do it for you to make sure the subscription is properly cancelled :relaxed:

 

Userlevel 7
Badge +7

Hey @Stacy Hoja we are always open to feedback from our users in order to improve. Can you please let me know what do you think is incorrect in this article in order to check and fix it if needed.
Thank you very much :relaxed:

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