The song that impacted you the most -THE THREAD 🔉
What happens when you don't fix your many bugs? Your customers leave. Tidal is now £10.99 per month and has better quality audio and an app that works. Customers give you feedback to the many issues, yet you don't fix them. You loose….
We don't want workarounds, we want you to fix the app.When I read about your price increases I thought you may have hired more Devs, obviously this is not the case 🤔🤔🤔🤔
It's probably a ‘feature’ and not a bug….🤔🤔
Yeah, I don't want a purple heart icon, just an app that works!I'm counting down the days, as Tidal are reducing their pricing next month. They will match Spotify pricing, and their offering includes proper hi-res and Dolby Atmos.So, now I will get more for less, and also access to a support team that will actually respond to you!!!I've been paying about £180 annually for over 6 years, but it looks like Deezer just don't care, so goodnight Deezer! 💩💩💩
Price increase everywhere….🤣Your justification is a joke, you pay artists far less than other stealing services!The good news is Tidal are cutting their prices next month. Better app, better quality audio, bye bye Deezer...
Wow Deezer, what's the point of this forum when you dont respond to your customers?Do you want a screenshot of me closing my account, and another one of me signing up with one of your competitors???? 🤬🤬🤔🤔🤔
I'm about to jump ship too. Far too many issues with the app.The timing is great, Tidal have just announced they are cutting prices to match Spotify…Bring on MQA hi-res audio….🥳
Hi @ferg8, sorry to hear that you're having trouble downloading your albums on your phone. I just tried a workaround that worked for me. I selected my favorites and three playlists to download, waited until everything was downloaded. Even though the app was indicating that the download wasn't finished, I closed the app completely (including in the background) and upon restarting, everything was perfect. Another tip that often helps is to switch the Deezer app to offline mode, then switch it back on. This can prompt the app to resume your downloads. If none of these procedures solve the issue, could you please provide the following details: What is the brand and model of the device you are using? What is the version of the operating system (Android, iOS, Windows, or Mac) installed on your device? What is the version of the Deezer app installed on your device? Additionally, please share a screenshot of the Data and Storage settings within the Deezer app. Any feedback on this issue??
Looks like the same issue:https://en.deezercommunity.com/android-47/album-page-refreshes-when-navigating-back-to-it-77110?postid=236376#post236376Any feedback from Deezer????
Sound the same as this issue https://en.deezercommunity.com/android-47/playlists-keep-refreshing-jump-to-top-song-77089Still nothing meaningful from Deezer on this issue, now wondering why I pay £180 a year for such a poorly performing app 🤔
Unfortunately Deezer don't seem to be able or willing to fix any of the many bugs in their app…Im sure if you're patient and wait a week or so, they will respond to tell you to turn your phone off and on again...🙄
This is driving me insane now, with matters made even worse due to other issues meaning I had to delete all my music and start over.Browsing a list of 1000+ albums only to be sent back to the list every time is now unbearable 🤬I have to say that the support received seems very slow. It's not like this is a free app, I've been paying for this for many years now, and the HiFi subscription isn't exactly cheap!! 💰💰💰Has this issue even been fed back to the app Devs?Edit: I've just read back through the previous posts and see that Deezer admin referred to this as a bug, this was 6 months ago, and it's still not fixed 🙀
Thanks for the info. It's actually quicker to remove and re-add as I don't have to leave the album page whilst offline mode requires me to go into settings.The issue is still there, this is after deleting everything and starting over. I also tried to leave the beta program but don't think that happened as the version is still 8.0.7.16.Phone is OnePlus 12, running android 14 with all the latest updates installed…
Download stops halfway though, then I need to remove from downloads and re-add it.Having to do this several times just to download a single album!I don't think I'll get to replace all 350 downloaded albums before I give up, cancel my HiFi subscription and head over to Tidal…
I also see an issue where an album will stop downloading half way through, I then have to remove from downloads and then re-add it.Looks like it's gonna take all week to restore my music 🤬
Yeah, I've just had to delete all my music, then remove and reinstall the app.This is a major hassle when I had so much downloaded music.Now getting my music back is made into a massive chore as I have the issue where I keep getting sent back to the top of the list when browsing my favourite albums, this issue is covered on another thread!!
Hi,Still seeing this issue. I'm using a Oneplus 12 running android 14. My old phone was an Oppo Find X5 pro, firstly on Android 13, then upgraded to 14 and had the same issue on that. My Deezer app version is 8.0.7.16.I navigate to favourites, then download albums. I browse the list and choose an album, but then decide to carry on browsing my album list. When I select back, I'm sent to the top of the list rather than where I was on the list previously.This is a real pain when I have a huge list of downloaded albums.
Had this same issue for ages now. Just got a new phone running android 14 and the same problem is still there. Previous phone on android 13 had same issue.Going back to my list of albums when browsing my music and it keeps jumping back to the top of the list…Very annoying when you have a large list to scroll back through.Seeing how long this has been going on for I guess Deezer don't know how to fix, or just don't want to!Time to switch to Tidal?
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