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Deezer not working on Fitbit: unexpected error occurred

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Rob Igo
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Hi @Wease25 

 

OK my advise is to start again, so do this (in this order):-

 

  • in the fitbit app unlink your Deezer account
  • in the fitbit app under the apps section for your watch, uninstall
  • restart your watch (under settings on the watch)
  • restart your phone
  • in the fitbit app under the app section for your watch, re-install Deezer app on watch
  • re-link to your Deezer account
  • choose just 1 of your playlists to sync (just 1 for now to see if it works)
  • force sync

Let us know how you get on :) 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
M

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
 

Yep getting the same when in the Fitbit app. Now opening. The Deezer bit to add playlists but the 3 dots to delete and it crashes the app.

K
Rank

I now have this issue on the new Versa 3 using a OnePlus 7 Pro phone. I've got so far but the watch is saying no music. If I go into the Fitbit app on my phone Deezer/ manage settings to add music as it says, I get an error saying "uh oh, there was a problem reaching the server, please try again later" . I've been trying for hours. I've deleted apps, reinstalled them, reset devices.. no luck. 

W

How do I relink my Deezer account once it’s reinstalled?

Rob Igo
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Userlevel 7
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Hi @Wease25 

 

Once you’d uninstalled everything follow the instructions on the links I posted earlier (Getting started etc. ) this should help.

 

Let us know how you get on 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
T

My deezer and fitbit will not communicate at all. Every time I try to an error message appears. This is the only reason I bought a fitbit. I have tried everything and all the steps. Please help. I've been trying for 2 days!

Rudi
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Hey @Ric Scott @Bnova13 @JP Clark 

Thanks a lot for reporting this and for your patience. @Rob Igo informed me about this over on Friday, and our devs are already investigating it. Please hang in there, and in the meantime, keep us posted!

Rob Igo
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Hi @tracyk 

 

Have you tried uninstalling (as per my instructions above)?  Once you’ve uninstalled/unlinked, please follow the links I posted above “Getting Started with Fitbit”.

 

If it doesn’t work, please let me know at what stage with as much information (even screen shots) you’re stuck :) 

 

Good luck and keep us posted :) 

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
T

Hi Rob,

 

I have tried everything. The only thing I can't find how to do is how to which might help os how to unlink my account before I uninstall the app?

G

Apparently there never was a fix, as I’m having the same issue on my Sense. Opening Deezer on the profile/music results in error connecting to server. Trying later (as suggested) or switching telephone off/on doesn’t help either. So it’s impossible to transfer the Deezer playlists to the Fitbit device.

Pia.Deezer
Userlevel 7
Badge +3

@jardinho91 we are glad to hear it is working now :slight_smile: well done 

D

Subscribed to this thread…

I’m having the same issue with my new Fitbit Sense. Getting the message “Uh Oh! There was a problem reaching the server. Please try again later.” This has been occurring since last week Wednesday.

D

Hi @Rudi -- Just an update on my end. I’m able to open Deezer in the Fitbit app now, but functionality seems to be limited. And, I still get that dreaded “server unavailable” message. Previously, that message would display and not let me into the Deezer app at all. Now I can get into the app, but that message still pops up pretty frequently while I’m in the app.

I’ve also noticed that I don’t see the playlists I was able to add to my Sense when I select “Add Music”. So, I’m not able to remove them. Also, the three dots in the upper right corner of the Deezer app don’t do anything. When I tap them, I am sent back to the Media section of the Fitbit app.

Any updates on the Deezer side? I still have a case opened with Fitbit, but no updates from them in a week. I reached out to them earlier today and was told they would send an email update soon.

BTW...I do have a Deezer support ticket opened (5793487). That has a lot more detail on my initial issue, if that helps.

K
Rank

Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

Rob Igo
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Userlevel 7
Badge +10

Hi @Helmick.Melissa 

 

Try un linking the Deezer account under your fitbit app.  Also uninstall the app from the watch, then restart it.

 

Then re-install the Deezer app, then under the fitbit app re-link the two accounts together and try and sync a playlist.

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
V

Hi!

I'm having the same issue. I'm just posting this to get an update once it's solved. Thanks.

M

Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

All working here now. 

Rob Igo
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Userlevel 7
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HI @FionaStander 

 

can I check that you have a paid (not free) account with Deezer? (e.g. premium).

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
J

Same issue. Server unavailable msg when i try to access deezer via fitbit app. I have the ionic. Have wasted a LOT of time on this today!!

Z
Rank

Hi @Rudi 
 

I’m currently facing the same problem as @Sweetroxy63, and I did all the steps that rob suggested, as well as factory resetting my Versa 2. I still keep getting an error message on my Fitbit app. Kindly let me know if there is something else I can try.

Z
Rank

I have the same error "unexpected error occurred" on fitbit versa 3

 Fitbit app version 3.54 (20263670)

 Deezer app version 128.6.12

 Fitbit versa 3 firmware 36.128.6.12

I have do deezer premium account only for this, if it will not fixed, sorry, I will cancel the subscription

H

I'm having the same issue, looks like there was never really a fix. Time to pick up a Garmin and go back to Spotify. 

Rudi
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Hey @Aditi1511 

Thanks for the detailed report. What's your Deezer app version?

Rudi
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Userlevel 7
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Hey @monkeymark 

Glad to hear, could you please share more details about your experience?

Rudi
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Userlevel 7
Badge +7

Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

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