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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
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H
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Userlevel 1
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The album fails to play. Please fix it.

C
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Hi @Rudi,

Thanks a lot for help. Everything works fine for now.

 

Z
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@Rudi I get the rights for their songs but i don`t get why same playlist is ok on pc and not on mobile since i use same IPS on mobile and land data connection and i don`t use vpns of tor or any other ip masking stuff

Rafael.
Userlevel 7
Badge +7

I think there is an issue when you have a large list and use the random/shuffle option. The songs takes a while to load and finally, the error message. I think the algorithm is not optimal for large lists and there’s some timeout happening.

Please fix this, I’m paying a subscription for high quality music. Otherwise I’ll be forced to cancel it and move to Spotify. This is very annoying

 

 

Hi there, have you already reinstalled the app?

L
Rank

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

I'm suffering of the problem of not getting access to any of my playlists not downloaded. Followed all the above steps and after reinstalling and downloading some playlists it does happens again.  I'm quite tired of the situation and thinking about leaving the beta program as it is creating a very frustrating situation for me.  

 

 

N
Rank

 

This actually happens so often that I'm thinking about cancelling premium and moving to another app. I've had Deezer for years as well. Cleared Cashe, uninstalled, etc and it ends up like this every time. Im using the mobile app on an S10.

K
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Userlevel 7
Badge +6

  

Hi, a have Note 10+ and recently  my app do not what to play, stop immediately.

Load the tracks or albums but won't play it😟

I clean the cache, reser the app, force to stop aslo uninstalled and problem remain.

I have the premium family plan.

Any advice or recommendations 

Hello @Polo Sanchez, I acknowledged that you have already tried to clean the cache and uninstall the app, however can you try to follow the steps described in the diagram in the right order? Let us know how it goes.

Have a nice day!

https://www.deezer.com/en/profile/3421485864
Yula
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@Sereoga BattleUmca Sorry about that! I would suggest contacting our Support and they will be able to look into your particular case. 

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Rudi
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Userlevel 7
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Our major focus this year is renewing the app so that it doesn't happen anymore @NuS @MrCouchpotato 

It doesn't help that the error message can mean different issues. It could be a network issue, the file for the content is broken, playback, etc...

Please, please hang in there! It's the kind of work that takes a long time but it became one of our major projects for this year :pray_tone2:

MrCouchpotato
Rank

@Rudi thank you for your reply I appreciate the time you've taken to do so. 

However you've been fixing this for over a year with no real sight into a solid fix, so pardon me if I smell a little fib in your efforts to reassure us as a community. 

How will you say sorry to us truly, especially those who have subscribed from basic accounts to top hifi subricptions considering that half the time if not closer to 80% of the time we can't listen to music and on top of that have to constantly delete and format and wipe our music that we've downloaded etc.

A common answer I've seen is Deezer blaming network.... I've been listening to music via streaming services since before they became mainstream I've never had any issue quite like this on any of them I switched to Deezer a while ago for the Hifi capability..... but all the hassle makes me wonder if I should sacrifice the hassle so that I'm actually able to listen to music regardless of quality. 

 

Convince me please. 

MrCouchpotato
A
Rank
Userlevel 2
Badge +1

@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

Thank you. But I don't want to argue or fuss. I have instead cancelled my Deezer subscription and will be trying other services with working apps. Music should be a pleasure and having frequent interruptions is really a big mood killer. These issues have been going on for a very long time and I really think that you, the Deezer team really don't know what the problem is, which means that any fixes won't come soon. 

Rudi
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Userlevel 7
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Hi there @frederico.costa.galvao 

Apologies for not seeing your previous replies - in my view, they're in the previous page. And my colleague Kevin had replied to you.

I've listened to the album in question - it's hard for me to say if the tracks are defective because I don't know the artist, but I noticed some abnormalities in some of them. So I've decided to report this further - thank you for your patience and support :v_tone2:

S
Rank

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 


can you please make your app to skip rather than stop at those that it cant play, very annoying when i have to do it manually while on a jog!

P
Rank

I have followed all the step above on 2 separate occasions yet I still get the same "error: failed to load content" message on EVERY SONG (unless it is already downloaded).

I'm going full Karen right now because I can't even seem to find a contact us section for better support. 

I am paying for Deezer premium but I can't use it anymore! This first started happening around 6 months ago, but really sporadically. Now it is continuous... Every song.

Can a member of support please advise because I am just a couple more error messages away from binning Deezer off entirely.

E
Rank

I feel like this is an app issue, everything else works.

Yula
Rank
Userlevel 7
Badge +10

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

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H
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Userlevel 1
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@Rudi 

Just checked and the song plays without problems now. So I guess everything's fine. Thanks!

Rudi
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Userlevel 7
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It is @EthanMiller 

We're aware of that and we're working to sort this out permanently this year, with major improvements due to the Android app. We have to provide a more robust and reliable app for our Android users :relaxed:

Yula
Rank
Userlevel 7
Badge +10

Instead of clear cache, reinstall everything, logout/login etc. i.e. your standard basic procedure, do you have more advanced debug and log collection functionality in your sw?

Nobody took care of my case (FAMILY MIX) and it is really really frustrating.

S.

Omg sorry @loscalino and sorry about your bad experience on chat. We do not have extra troubleshooting steps on iOS sorry. What is the iOS version of your iPhone? It should be at least 14. 

Hi, iOS 15.1 (latest) and Deezer 8.51.0.5.

S.

Hey, we tested it on an iPhone and we could not reproduce the issue, our devs are looking into your particular case, I will keep you posted. 

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Макс Синєгуб
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Deezer automatically starts on the smartphone. Why? Thx.

C
Rank

Hello,

I tried all the steps outlined above and still come back to the same issue. 

Is there something I'm missing here? 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Jaypatt99 

Thanks for letting us know.

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

F
Rank

I have some weird issues with a few songs. I have listened to over 200 songs in my library without any issues, but two of them have some issues, there’re two songs with the same title “Maroon 5 - One More Night” from the same album “Overexposed”, the only difference is that one album has a few more songs in it. The problem is, that one of these two tracks can play without issues on desktop app and web, while the other track stops at 0:15 and shows "An error occurred please try again later" message, but I can play both tracks on my phone without issues.

And another issue I have, is that one song, from the album “Chromatics - Kill For Love (Deluxe Edition)” with the title “Into The Black” simply won’t play on my phone, but it does play without issues on desktop app and web. And the same track from the album “Chromatics - Kill For Love” (non-deluxe / standard edition) can play without issues on both, desktop app/web and my phone.

This may seem like a minor issue, but it’s very frustrating. I reported the songs, but nothing was fixed yet. This is some weird and buggy algorithm.

I don’t know about other songs and albums yet, but I don’t want to run into this kind of issues with other tracks.

N
Rank

Hello,

 

I’ve tried all the tips. The music fails to play on the phone, tablet or PC. The same message. Tried reinstalling the APP but since it is also not playing via Chrome, it is not a problem with the app but service. 

Very dissapointing. Looking into options to move favourites to another provider. 

C
Rank

Hi..I'm getting the "Error:failed to play" problem time and time again. I'm on the latest version, using android 10 through miui 12. I've tried using both WiFi and 4G and the same tunes error again and again. I've previously tried the "fix" and it doesn't work so either something needs to be done about this long standing problem or i walk to another app. Something I don't want to do but this is getting ridiculous now

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