Your computer seems to be offline. We'll keep trying to connect.

Hi,

Did you have some progress on this?

All trackers disabled in Windows app, but still have this message.

DNS filter enabled with PiHole, and even whitelisting blaze.com I still have this anoying message.

Best.

Try whitelisting braze with an r.

Thanks for the update! Good to know that it's an acknowledged issue. 

Thank you, happy to see this is taken care off, even if a solution is not found yet.

Could be simply to change the error level of the connection failing to braze for a lower level (warning or info for example) to avoid the banner if it goes in a generic error catch - or change the way you call the banner function, all depends how you coded this part but just avoiding showing the banner for this particular check should no be so time consuming to address.

Well said, @Kael. This is still happening, and it’s most likely because the programmers are relying on Braze’s data analytics for determining if the app is online (instead of using Braze just for what’s designed to do: customer engagement i.e. tracking and spying on Deezer’s customers). Deezer corporate probably does not allow programmers to decouple these two different purposes, hence the issue continues. However, now the IT Helpless Desk can say that in order to keep the app online the users need to whitelist Deezer’s tracking. This is a sad state of affairs.

This has started for me in the last couple of weeks…
The music was still playing so paid little attention to this irritation.
Now music does not play either! Message just persists. “You computer appears to be offline.. bla blah” a couple of times followed by a error banner saying “Error occurred, please try again later”

My definition of later is an hour - its been a week ffs.
Uninstall, reinstall - nothing works

Thank you for the hint.

Do you know how to add the CSS custom rule to the Deezer app?

I don't use an ad blocker and would prefer another solution to enforce these changes.

I couldn’t see braze on my router logs, but I seem to have stopped the pop-up on the web player (I don’t use the web app as I cast from Chrome) by whitelisting deezer.com & its subdomains in my router’s DNS resolver, which subscribes to a number of DNS block lists including AdGuard & YoYo.

Note that my chromecast audio kept playing despite the message, but I couldn’t control it while the pop-up was displayed.

I’d welcome an explanation why whitelisting deezer.com should stop the pop-up.