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Deezer For Creators

Deezer For Creators
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282 replies

A
Rank

Hi, i have claim access to my artist account as Eternaldrakband@gmail.com 12 weeks ago and I have not received any answer. is this taken much longer? how do I know if my request is ok or not??

 

Thank you

B
Rank

Hello, I requested backstage access 3-4 months ago and have not recieved a reply yet. Can someone help me get connected?

David

D
Rank

Hi !

I requested my backstage access since last may, and I still received nothing,

Anyone having same issue ? What else can I do than contacting backstage@deezer.com ?
I also tried instagram messaging.

S
Rank

@Jaime. thank you so much for sorting this out, I am in now :)

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Racing Shy Now you’ll have to wait for the Backstage team to approve request and give you full access to your profile. Due to high number of requests this might take between 3-4 weeks.
If you have any further questions please let us know.
Thanks :relaxed:

R
Rank

“We're just letting you know that we've received your completed request access form on Backstage, and we are currently taking care of your request.” it didn’t give me a log in and when I try my email/etc to log in, it doesn’t work…. Ehmm help?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Stephanie Rodriguez I have contacted the team and they confirmed that your access has been approved now.
Please let me know :relaxed:

S
Rank

Hi,

hope you can help me. I had requested access to my Backstage for Artists page on Deezer. But I have had no reply whatsoever. This was a few months now!

Here is my ID https://www.deezer.com/en/artist/92102032.

Could someone help me with this please?

Thanks

Stephanie

Rudi
Rank
Userlevel 7
Badge +7

Hey @illil 

Thank you for your feedback and patience.

Perhaps there was something wrong with the first request. I recommend you to contact our support team and they can guide you through speeding things up:

Wishing you a great end of the year!

I
Rank

Dear Team,

Thank you for your all services and efforts to meet artists and their fans in this platform.

Kindly informed that we have submitted our information to claim our aritst backstage nearly 2 months ago. Unfortunately, our request  probably has been deleted or out-of-dated. Therefore, we have claimed our profile once again.

Hope you accept our submission this time. We are looking forward a news or notifications from you via email or in this platform regarding our evaluating results.

Thank you for all your efforts and consideration.

 

illil

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Ирина Ханн please check the information above with all the info you need to claim your Deezer profile.
Meanwhile you can send me the URL on Deezer for your artist page and the profile picture you would like to add an I am happy to do it for you.
Thanks:slight_smile:

И
Rank

Hi, i am an artist i post my music through tunecore. I would like to link my account or at least change a cover photo. How can i do it? thank you

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @halendelon Can you please contact our Deezer Support Team  and provide the URL of your artist page and the URL of your album/track in the wrong artist page?
You can also ask them to change your name to HALE.
If you want to claim your artist profile, please check the info above in this topic.
Let us now how it goes and if you have any further questions:relaxed:

H
Rank

Hello, my album “Il giardino degli inconcludenti”
https://deezer.page.link/cdcsDretdJJ4qzMu6 and my single “Negroni (due fiori)” https://deezer.page.link/ktbhgA1KcNDgqMwp6 are attributed to the wrong artist. We have the same stage name, but they’re from Philippines and I’m from Italy. Moreover, my name HALE has to be written in capital letters as it represents an acronym. Could I also claim my artist profile as I haven’t got one at all on Deezer? Thanks in advance!

PB

F
Rank

Fixed it ,thanks

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @DAKOV If you want to have your music on Deezer just follow the instructions above in this topic.
If you have any questions please let me know.:relaxed:

D
Rank

 

Hello. I'm a DAKOV performer. can i manage my music account somehow?

Rudi
Rank
Userlevel 7
Badge +7

Hi there @serjezizzo @False Crab 

Thanks for reaching out. Please contact our Customer Care team here and they'll help you through the process:

 

S
Rank

I have minimum 2 months of waiting...That’s not ok at all. Being in charts in some countries..couldn’t manage nothing

F
Rank

If you're an artist or partner who would like to have control over your Deezer profile (including bio, pic, social media links), please visit our new Backstage platform here :dvd:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :musical_note:

For any questions, or if there are any issues please contact our team here :mega:

Hi, I have some songs on deezer through Distrokid.

I am unable to claim my art, the page where I should apply for Backstage isn’t working properly, it doesn’t scroll down in order to fill all the information required.

Thank you

Rudi
Rank
Userlevel 7
Badge +7

Sorry about that delay @SABD please contact our support team in the link mentioned above so that they can follow it up for you :thumbsup_tone2:

S
Rank

If you're an artist or partner who would like to have control over your Deezer profile (including bio, pic, social media links), please visit our new Backstage platform here :dvd:

And if it's your first time using it, all you have to do is click on the button 'request access' and follow the steps :musical_note:

For any questions, or if there are any issues please contact our team here :mega:

Hello, i have a problem with Deezer Backstage I made my request on april and i dont have any response

 
Rudi
Rank
Userlevel 7
Badge +7

Hey @Kun Ananrattanasakul @asuncion 

Thanks for reaching out and for your patience. Please follow it up with our customer care team via the link above, on my reply - they'll help you out with that :thumbsup_tone2:

A
Rank

Hi ! To whom it may concern, i’m Asuncion, a french artist.

We have been submitting our request for 5 months and we still don’t have any anwsers.

We contacted the Deezer support 3 times in the Deezer website, once on Twitter and nothing has changed, even if they told us our request was taken. Is it normal ?

It’s important for us because we need to analyse our statistics, and the only plateform on which we can’t do that is Deezer.

Thanks for your answers

 

Asuncion

Kun Ananrattanasakul
Rank

Hello, Deezer I have sent a request for Deezer Backstage since Sep 7 but nothing going on

I haven't received any email from Deezer could you help me Please

https://www.deezer.com/th/artist/105673942

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