Payment problem, multiple or unexpected debit? 
Please contact directly the customer support team by chat or email.
You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details.
Has your payment been declined? 
Before contacting the customer support team, please check first that:
- Your registered payment method is valid for at least 3 more months.
- The payment method comes from the same country from which you want to subscribe.
- The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account.
Have you paid but your subscription is not activated? 
- Check that you are connected to the correct account corresponding to your paid subscription.
- Try to log out and log in again.
- If the subscription is still not activated, please contact the customer support team with proof of payment.
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