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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?

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126 replies

Userlevel 7
Badge +7

Hey @femi106 

Thanks for coming here and letting us know. Please reach out to our support team if the information above doesn't help you :thumbsup_tone2:

Hi,

My Deezer free trial ends on the 4/10/2020 I’ve been trying to cancel my subscription on the app & online and it won’t let me. 
What should I do? 

Userlevel 7
Badge +7

Hi there @Lander 

Apologies for my reply in English - Dutch isn't supported here yet.

Please find more info above :thumbsup_tone2:

Userlevel 7
Badge +6

If you have any issues with Deezer, please ask here for help, perhaps no need to cancel once helped? If you have tight on money, perhaps going Deezer Premium Annual will help. Le me know.

Hoe zeg ik mijn abonnement op 

Userlevel 7
Badge +7

Hey @Savit.Mehra 

Thanks for reaching out. Our support team can help you sort that out, please click here to log your concerns to them :thumbsup_tone2:

I had to apply for a free trial but accidentlt chose the family option. I just saw a message that i have been charged for a famuly subscribtion.

 

Please change or cancel

Userlevel 7
Badge +7

Hey @Bubblesppg 

I've moved your comment here so that you can have updated info to help you out. Please see above for more guidance :v_tone2:

Hi

I'm trying to cancle my subscribtion but I don't have the option to.

Any help please?

Userlevel 7
Badge +6

Hello @Thijs Fleijsman, I’ve moved your message to this topic, you’ll find the answers you need above :wink:

How do you cancel your premium subscription and get back to free?

Userlevel 7
Badge +6

Hello @mafer bamgar, follow the instructions mentioned in the article above. As specified at the end, if you’re having troubles, you can get in touch with the customer support team, you’ll find the link above as well.

I started my subscription like a month ago in the offer said the month was free and it was, I want to cancel now but the application won't let me. and I guess the app is going to discount the $ 7

What can I do to avoid being discounted?

 

Userlevel 7
Badge +6

Hello @Andra Raymundo, sorry for answering so late, please get in touch with our customer support team as mentioned above.

No la puedo eliminar quiero eliminarla 

No logro encontrar quiero eliminarla mande un email

Hola quiero eliminar mi cuenta

Oh thank you 😊

Userlevel 7
Badge +10

Hi @marija.vukic.90 

 

even though you’ve cancelled you’ll still be showing / have use of premium for the period you paid for e.g. if you paid on 1st May for 1 month premium but cancelled yesterday, you’ll show Premium until the 1st June.

I hope that helps?  :) 

Hello I want to cancel my deezer premium, I used paypal as method to pay for premium I already cancel next payment on my paypal but I want to make sure the deezer premium is gone, cause when I open my deezer app its still says I have premium even tho I cancalled next payment on paypal!

Userlevel 7
Badge +1
HI @Sflores0379 please see above!
How I cancel my subscription?
Userlevel 7
Badge +1
Hi @Noemi Rodriguez we do not offer service on the phone. Please see the link above how to cancel your subscription 😉
Trying to cancel subscription before trial period ends but I can't find a phone number nor customer service option on the website. I've never experienced such issues in contacting a provider!
Userlevel 7
Badge +7
Hi @Laurasp



Please see here how to cancel ;)



In order to request a refund please contact our support here!

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