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When choosing a song, a random track starts to play instead

  • 24 October 2018
  • 32 replies
  • 2426 views
T
Rank
Userlevel 1
It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.
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Best answer by Pia.Deezer 27 February 2020, 19:24

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32 replies

J
Rank

@Jaime. This is actually great, I’ll literally be waiting until the end of the next week, I hope it ca be fixed. Thanks again, I’ll keep you updated.

Jaime.
Rank
Userlevel 7
Badge +7

@julio_rosu I have just been informed that the problem should be fixed by the end of next week
I know it is not ideal, but still good news as our developers managed to find the root of the problem and work on a fix.
Apologies for all the inconvenience in these past days

J
Rank

@Jaime.So, do I just wait? And still paying family plan? like, there’s gonna be a solution at some point? HELP 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @julio_rosu I have asked again and our devs mentioned that it is still under investigation but there is not an immediate fix right now and will take more time.
Apologies for the inconvenience

J
Rank

Hi @Jaime. it’s been 7 days, any update? Any help? what can I do? is it fixable or should we just cancel the subscription? what do I do? 

J
Rank

sure, I looked for the son ‘t-shirt weather’ and here the URL, I tried to play it, but instead it played ‘Wyoming’ by the same band, ‘The Lucksmiths’

 

-https://www.deezer.com/search/t-shirt%20weather

-https://deezer.page.link/vCaBaPx4bkuFkQru6

-on my laptop or Iphone, I have IOS, iphone 13, most recent update.

deezer app, phone or tablet it wont work, here’s a screenshot where it says I’m an independant account of a family plan.

-What else can I do to help you, so you can help me?

Thank you.

julio.rosut@gmail.com (that’s my email I’m subscribed with)

 

Jaime.
Rank
Userlevel 7
Badge +7

@julio_rosu in order to help with the investigation, our developers asked if you could provide the following information:
- Searched song and URL link if it is possible
- platform (iOS/Android/Web) and device (phone/tablet/PC)
- Deezer app version

Thanks :)

J
Rank

Thank you, you don’t know, it is really frustrating. I had not problem at the beginning, even though I have my independent account but being part of the family plan. But suddenly one day it stopped working, so I deleted the app, but my friend has paid all these months for the family plan just for him and me, so I’d like to fix the problem so I can come back and use it. I really hope you can help, thanks so much for replying. @Jaime. 

Jaime.
Rank
Userlevel 7
Badge +7

Hello @julio_rosu this is a well known issue with Family members in the US.
Our team is investigating in order to find a permanent fix and you can enjoy all your Premium features again.
Apologies for all the inconvenience and I hope it is fixed soon.
Thanks for your patience

J
Rank

Hi, I am member of a premium package, and suddenly I can’t play a song i want, deezer will play any other random song, I AM PREMIUM, and still, can someone help? it’s very frustrating.

Jaime.
Rank
Userlevel 7
Badge +7

thanks for your feedback @cvcby :relaxed:

C
Rank

I had same issue, but with lists.  After a while I saw there is a way to turn off random, however when I go to another list it gets back to random by default. Annoying.

 

Suggestion: Put the random selection button near the play button while in list view, as for now I have to change screen to remove the random and then back to list view to confirm it is off.

If I play a specific album it seems OK, so far I see this behavior only with lists.

 

A
Rank

Actually, this doesn’t work. Try to:

  1. open “Top Tracks” of any artist
  2. sort them by a popularity (e.g.)
  3. try to click on a track

A random one will be played. This is so annoying! 

macOS + App Version 4.27.0 (4.27.0.137)

Pia.Deezer
Userlevel 7
Badge +3

@Bogdan Chadkin you have a Deezer Premium account. 

Please make sure that:

  1. You are logged into the correct account
  2. Your Shuffle Mode button is deaktivated
  3. You do not play a track mix

If the problem persists, please let us know where exactly you click on, so we can help you further. Thank you

B
Rank

Shitty service for free users. I would not buy subscription if I see such behaviour. Ad every few minutes is enough motivation to buy subscription. Broken service demotivates completely.

Pia.Deezer
Userlevel 7
Badge +3

Hello @Bogdan Chadkin it sounds like you are simply logged into the wrong Deezer account - a Deezer Free account. Please log out and then log in with your Deezer PREMIUM email address and password. 

Then you can play the songs you want to play :slight_smile:

Please let us know if you need any further help.

B
Rank

Hi, it’s browser version. I do not use apps yet.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Bogdan Chadkin 

Thanks for letting us know. In what device/OS is this happening?

Have you tried reinstalling the app?

B
Rank

This is very annoying behaviour from paid service! I can’t play specific track. Random one is playing.

https://www.deezer.com/us/artist/522224/top_track

B
Rank

Here when I click to the first track the second one is started playing

On the second → the first one

On the forth → the fifth one

https://www.deezer.com/us/artist/2888/top_track

 

You also need a bug report section. I caught a few bugs lately.

B
Why hass my account changed from my original account without me signing or agreeing to change anything. Since my update on my mobile went through Deezer has changed the access to my account. I use to be able to pick songs also shuffle my play list that i created for different things like my kid's playlist and now when i play their list it plays one kid track then rap music that i wouldn't allow my kids to listen to with swearing in. Not impressed.
F
Rank
Yesterday I could choose the individual song I wanted to listen to on iPad, but today it says I can only listen to a playlist in shuffle mode. Why is that?
C
It keeps going to a differnt one I want to listen to the song
L
Rank
Hi Everyone. Usually this happen when you have a free account, but not suppose to happen with Premium subscriptions... Please, reinstall the app and let me know if it helps!

Does this mean it is no longer possible for a free account to simply choose a song?
Coz that'd make the search totally useless then.
D
I would like to know why every time I select a certain song, another one is reproduced (I am not premium) and before that I played the one I chose from my list

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