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When choosing a song, a random track starts to play instead

  • 24 October 2018
  • 32 replies
  • 2425 views
T
Rank
Userlevel 1
It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.
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Best answer by Pia.Deezer 27 February 2020, 19:24

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32 replies

D
Rank
Normally when I click on a song in my favourites, on an artist’s page or in a playlist it would play the song that I had picked, is there a reason why this has changed? I know on Free accounts the song randomly shuffles once it finishes but even on a Free account, clicking on songs would play them as normal.. gutted to have lost this feature 😕
F
Rank
I am a free user an from yesterday every time i click on a song (even when i search for that song not necessarly on a playlist) deezer plays something else. How can i fix this?
C
Rank

I had same issue, but with lists.  After a while I saw there is a way to turn off random, however when I go to another list it gets back to random by default. Annoying.

 

Suggestion: Put the random selection button near the play button while in list view, as for now I have to change screen to remove the random and then back to list view to confirm it is off.

If I play a specific album it seems OK, so far I see this behavior only with lists.

 

B
Rank

Shitty service for free users. I would not buy subscription if I see such behaviour. Ad every few minutes is enough motivation to buy subscription. Broken service demotivates completely.

D
Rank
At me it started about a week ago :c
F
Rank
Yep, same here. Since a week or so. I choose a song and it plays another random song. When i choose the song a second time all is okay. Frustrating. Btw i am on android Note 9
T
Rank
Userlevel 1
Hi Everyone. Usually this happen when you have a free account, but not suppose to happen with Premium subscriptions... Please, reinstall the app and let me know if it helps!
I have premium subscription and already reinstalled the app. It didn't help
J
Rank

@Jaime. This is actually great, I’ll literally be waiting until the end of the next week, I hope it ca be fixed. Thanks again, I’ll keep you updated.

Pia.Deezer
Userlevel 7
Badge +3

Hello @Bogdan Chadkin it sounds like you are simply logged into the wrong Deezer account - a Deezer Free account. Please log out and then log in with your Deezer PREMIUM email address and password. 

Then you can play the songs you want to play :slight_smile:

Please let us know if you need any further help.

Pia.Deezer
Userlevel 7
Badge +3

@Bogdan Chadkin you have a Deezer Premium account. 

Please make sure that:

  1. You are logged into the correct account
  2. Your Shuffle Mode button is deaktivated
  3. You do not play a track mix

If the problem persists, please let us know where exactly you click on, so we can help you further. Thank you

J
Rank

Thank you, you don’t know, it is really frustrating. I had not problem at the beginning, even though I have my independent account but being part of the family plan. But suddenly one day it stopped working, so I deleted the app, but my friend has paid all these months for the family plan just for him and me, so I’d like to fix the problem so I can come back and use it. I really hope you can help, thanks so much for replying. @Jaime. 

B
Rank

This is very annoying behaviour from paid service! I can’t play specific track. Random one is playing.

https://www.deezer.com/us/artist/522224/top_track

L
Rank
Hi Everyone. Usually this happen when you have a free account, but not suppose to happen with Premium subscriptions... Please, reinstall the app and let me know if it helps!

Does this mean it is no longer possible for a free account to simply choose a song?
Coz that'd make the search totally useless then.
F
Rank
Yesterday I could choose the individual song I wanted to listen to on iPad, but today it says I can only listen to a playlist in shuffle mode. Why is that?
B
Why hass my account changed from my original account without me signing or agreeing to change anything. Since my update on my mobile went through Deezer has changed the access to my account. I use to be able to pick songs also shuffle my play list that i created for different things like my kid's playlist and now when i play their list it plays one kid track then rap music that i wouldn't allow my kids to listen to with swearing in. Not impressed.
A
Rank

Actually, this doesn’t work. Try to:

  1. open “Top Tracks” of any artist
  2. sort them by a popularity (e.g.)
  3. try to click on a track

A random one will be played. This is so annoying! 

macOS + App Version 4.27.0 (4.27.0.137)

Jaime.
Rank
Userlevel 7
Badge +7

@julio_rosu I have just been informed that the problem should be fixed by the end of next week
I know it is not ideal, but still good news as our developers managed to find the root of the problem and work on a fix.
Apologies for all the inconvenience in these past days

Rafael.
Userlevel 7
Badge +7
Hi Everyone. Usually this happen when you have a free account, but not suppose to happen with Premium subscriptions... Please, reinstall the app and let me know if it helps!
Flo.Deezer
Rank
Userlevel 7
Badge +1
Hi @taat_a can you give us more details on which device this is happening and check if you are logged in with the right email address? I can see nothing wrong withy your account.
Jaime.
Rank
Userlevel 7
Badge +7

Hey @julio_rosu I have asked again and our devs mentioned that it is still under investigation but there is not an immediate fix right now and will take more time.
Apologies for the inconvenience

J
Rank

@Jaime.So, do I just wait? And still paying family plan? like, there’s gonna be a solution at some point? HELP 

B
Rank

Here when I click to the first track the second one is started playing

On the second → the first one

On the forth → the fifth one

https://www.deezer.com/us/artist/2888/top_track

 

You also need a bug report section. I caught a few bugs lately.

J
Rank

Hi, I am member of a premium package, and suddenly I can’t play a song i want, deezer will play any other random song, I AM PREMIUM, and still, can someone help? it’s very frustrating.

Jaime.
Rank
Userlevel 7
Badge +7

Hello @julio_rosu this is a well known issue with Family members in the US.
Our team is investigating in order to find a permanent fix and you can enjoy all your Premium features again.
Apologies for all the inconvenience and I hope it is fixed soon.
Thanks for your patience

Jaime.
Rank
Userlevel 7
Badge +7

@julio_rosu in order to help with the investigation, our developers asked if you could provide the following information:
- Searched song and URL link if it is possible
- platform (iOS/Android/Web) and device (phone/tablet/PC)
- Deezer app version

Thanks :)

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