Best answer by Pia.Deezer
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When choosing a song, a random track starts to play instead
Userlevel 1
It started only recently. But when i want to choose specific song sometimes it happens, that completely random song starts to play, insted of the one that i picked. And after i press on the song that i wanted to play again it's okay.
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I am a free user an from yesterday every time i click on a song (even when i search for that song not necessarly on a playlist) deezer plays something else. How can i fix this?
Normally when I click on a song in my favourites, on an artist’s page or in a playlist it would play the song that I had picked, is there a reason why this has changed? I know on Free accounts the song randomly shuffles once it finishes but even on a Free account, clicking on songs would play them as normal.. gutted to have lost this feature 😕
Userlevel 7
+1
Hi @taat_a can you give us more details on which device this is happening and check if you are logged in with the right email address? I can see nothing wrong withy your account.
Userlevel 1
I have premium subscription and already reinstalled the app. It didn't help
Userlevel 7
+7
Hi Everyone. Usually this happen when you have a free account, but not suppose to happen with Premium subscriptions... Please, reinstall the app and let me know if it helps!
Yep, same here. Since a week or so. I choose a song and it plays another random song. When i choose the song a second time all is okay. Frustrating. Btw i am on android Note 9
At me it started about a week ago :c
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