I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?
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Userlevel 7
+7
I would recommend to contact support and see if they can offer any solution in order to have access to HiFi before the 3 months end.
You can contact them here:
Thanks and apologies for any inconvenience
Userlevel 6
+3
Hello
Have you tried to log out and log in to your account again on the Deezer app? Then the subscription can be refreshed. as I can see on our system that you are now able to play the music on the FLAC quality, on the settings.
Give it a go and let us know how it goes, please,
Enjoy Deezer! 
No. When I want to refresh the subscription, I always get a Deezer premium subscription that I can’t change.
Userlevel 6
+3
Hello
The FLAC sound quality is already included on your Premium subscription. If you wish to upgrade to Deezer Family (with FLAC sound quality included), you can do it on our website https://www.deezer.com/en/offers/family
Enjoy Deezer! 
No. When I want to refresh the subscription, I always get a Deezer premium subscription that I can’t change.
Hifi is now included to Premium in some marketplaces.
In these places Trio is Hifi of three and Family is Hifi of six. Thanks.
Hifi is now included to Premium in some marketplaces.
In these countries 
:
Argentina, Australia, Belgium, Finland, Norway, Peru, Russia, Sweden, Switzerland
for an extra charge that you can’t opt out of… 
Yes, but there is no free lunches.
In my country Deezer Premium offers now at 10,99 big sound Hi-Fi, when Spotify at same price is only capable of 320K. The Deezer price can be discounted annually assuming you are willing to use it year more after purchase. There is of course YTM and AM at 9,99 at the moment, but for how long.
Some companies can sell it at loss, or they are just fishing customer.
In Finland one mobile provider was fishing for years customer with cheapest €6 mo mobile plan with 4GB data plan and as you go for some more. After several years all customers were on €9 plan.
Now they are not that cheap as you can get unlimited data from offers at similar price point.
I don’t have a Deezer premium, I have Deezer Family.
In june I got a mail that now FLAC was available and would be automatically includeded, with an extra €2 charge. I don’t want FLAC and yet I’m forced to pay extra for something I don’t want.
The Customer Care employee changed My Family tot Premium, without my approval.
I told her to change it back but that’s not possible. So now my subscription is cancelled from Sep 9th on. Only after that I can start a new Family subscription.
And after all that I’ll just have the same situation as before, having to pay extra for an option I don’t want.
I have always defended Deezer to My Spotify friends (well, that’s all of them), but I don’t see what I should tell them now.
I sincerely hope all playlist of my family members will still be there after cancelling and renewing.
#farfromhappy
Are you having 6 of them?
If you have family of three, Deezer Trio will be cheaper. In your country Hi Fi is included.
In my country Family Trio is 12,99 and Family Six is 14,99 euros.
Hifi is now included to Premium in some marketplaces.
In these countries :
Argentina, Australia, Belgium, Finland, Norway, Peru, Russia, Sweden, Switzerland
Lucky ones. I get it at Deezer legends prices, so it’s a lot cheaper than the casual prices.
I wish Deezer had same pricing method on each countries. I guess is long way to go.
For me HiFi is not big deal. I do not use it, but it’s good to have just in case I will be more interested with high ender headphones wired etc. The boost from 9,99 to 10,99 can be useless for some.
If you listened for year 320K happy, many would not be happy with that.
Perhaps Deezer will come with more plans for basic listeners in the future, who knows.
Sorry to hear that.
Their customer care can help.
https://support.deezer.com/hc/en-gb/requests/new
For anyone not liking “Hifi” update. Just try it. I have only €199 Sony WH1000X-M3 and these are nowhere to be true hifi, but even on that Wired, I can hear difference between hifi and 320K on my laptop. To the point I felt like my headphones were broken when I heard thin and lifeless sound.
I just noticed it was 320K. I turned Flac mode and music is back, rich.
Give it a try before thumbing down ;)
Nah, mate. Not when Apple Music offered spatial audio AT NO ADDITIONAL COST and, when they decided to hike prices, the increase was of one - ONE - dollar. Deezer strategy: from 4.99 euros to 10.99. That's more than double in one sweep. And that's me (and many others, I fear) out.
Userlevel 1
Me neither: I have Deezer Hifi and it would be upgraded to Hifi Family, but it is still the same.
Hi
Sometimes there’s delay in update. Try log out and log in to make it faster.
Userlevel 7
+7
If you have any further questions please contact our Deezer Support Team
Apologies for the inconvenience
Userlevel 7
+7
But to make sure everything will be fine with the upgrade, please contact our Deezer Support Team and one of our agents will be able to confirm.
Let us know how it goes.
Thanks :)
Userlevel 1
Thanks. 🙂
Userlevel 6
+3
Hello
Your current Deezer Family subscription will finish on 8 September 2021 and it will not get renewed, as it has been cancelled by the user.
You can still enjoy of the Deezer Family subscription until that date.
Enjoy Deezer! 
I have to say this was poorly communicated and handled by Deezer. Very unclear as what would happen from when onward.
Like
Also, the Dutch family plan page still doesn’t mention HiFi will be included: https://www.deezer.com/nl/offers/family
Userlevel 7
+7
Userlevel 7
+7
Apologies for all the inconvenience
No.
The Customer Care employee changed My Family tot Premium, without my approval.
I told her to change it back but she said that’s not possible. So now my subscription is cancelled from Sep 9th on. Only after that I can start a new Family subscription.
And I never get an answer if can opt out of Hifi, which I don’t want and which raise my sybscription with €2 monthly.
When Hifi is included in some countries to Premium, Trio or Family, you can not opt out of it.
Price will raise and most likely the price is as much or slightly less also elsewhere. I recommend to wait and then getting Family if you are fine with new price point. In Few countries no way to opt out.
Hifi is included in these territories for the plan with slightly higher price.
Not a fine way to doing business if you ask me.
I was on a €5 euro subscription before. Even after the price went up Deeze kept me on my €5 subscription. Now I’m forced to pay a 13% rise.
Oh well, I’m letting this go… Time to explore other options.
I am truly sorry if this means packing and leaving.
You are always welcomed back if Deezer manages to get price right.
They have annual offers and hopefully you’ll find the right one with them or elsewhere.
It seems like inflation is on it’s way and there’s plenty of things rising. Like cost of food :(
When I understand that cost of food does not rise at once 13%, it rises gradually, perhaps even more over the years. Just like cost of living. You’ve had finest Deezer Family at really nice price! 
The cost of food rises by package size going less and less for example. When Deezer after only years raised prices, it’s still growing with music content and development of the product.
Unlike in food business, you won’t get less in streaming business at slightly more price.
Thank you for using Deezer all this time and have a nice autumn.
Has anyone already received the Hi-fFi upgrade?
Also premium user in Belgium here, but still no Hi-Fi.
Can you please tell more.
On which plan are you now and to what hifi they are upgrading?
Much appreciated.
Userlevel 2
I'm on Deezer Premium and this is the message I got.
Enjoy High Fidelity sound
We will add High Fidelity sound to your plan for just $ 60,00 more!
That means you get lossless sound quality that lets you listen as if you were right in the recording studio.
Your upgrade will further support our efforts to provide you with the best service, best sound quality and exclusive content, all at an incredible value.
You'll see this new pricing automatically applied on your next bill after July 8th 2021.
We're adding High Fidelity sound to all of our paying offers to give our users the best listening experience.
Enjoy your new benefits, and thanks for supporting Deezer!
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