Having requested for help about someone using my account and not managed to get any help.. I want to close my account. For the first time I have logged on via my laptop to try and see what's happening only to find someone called Alexy has an account on my membership. Having someone else add songs in my list create a member using a different email on my account and then change things in there, really is not giving me the confidence to know my data is protected. And then to have people like this PM me is rude. I'm asking for help.
So I have been having an issue a while. I keep getting messages where someone is using my account. There is my husband, myself and daughter in our family account. When I'm listening my music changes to some heavey metal music and mine stops. I have found music not mine in my tracks and albums. This is constant issue. I have uninstalled and reinstalled it's happening to me and my husband. How do I stop this. I have just attempted to change the password and it say an error has occurred. I don't know how to get rid off the devices on there. Also how do I remove this musica from my personal play list. I oy want the one that says car.
Hi So for a few days my playlist wo t play. It days something to do with my subscription. My subscription is upto date and paid on the 24th of each month. I have a family membership and we are all the same. We have redownloaded the app and tried all sorts. Hoping to sort this as indont wanna go to Spotify or amazon.
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