I entered my payment details directly on Deezer → On deezer.com :Log into your Deezer account Click on your profile picture Click on Account Settings Click on Manage my subscription Click on Cancel my subscription Choose your reason for canceling and select Confirm→ On the mobile app :Log into the Deezer app Open Favorites Go to Settings Go to Manage my account (My account for iOS users) Select Manage my subscription Select Cancel my subscription Choose your reason for canceling and select ConfirmIf you can’t access your account, have a look at this article. I’m paying my subscription via PaypalYou can follow the same process to cancel your subscription as described above It’s also possible to unsubscribe directly on Paypal:→ Log into your Paypal account:Click on at the top right corner of the page Select the Payments tab Click on Manage your Automatic Payments Select the payment corresponding to Deezer Deezer Click on Cancel and confirm I’m paying Deezer through my mobile provi
I can’t log into Deezer I don’t remember my password Click on Forgot your password? and enter the email address you used to create your Deezer account, then click on Reset your password.An email will be shortly sent to that address, don’t forget to check your spam folder!Password reset links expire within an hour of being sent for security reasons. I don’t have access to this email address anymore In that case, get in touch with our customer support team. I’m able to log into Deezer I want to change my email address or my password → On deezer.com :Click on your profile picture Click on Account Settings Go to the My information tab Select Change next to your email or password For security reasons, you will be asked to confirm your identity with a six digit confirmation code sent to your email. Enter your new email address or password Re-enter your new email address or password Select Save changes→ On the mobile app :Open Favorites Go to Settings Go to Manage my account (My accoun
Payment problem, multiple or unexpected debit? Please contact directly the customer support team by chat or email. You are here on a public forum and, for your own safety online, it is important not to share your payment or personal details. Has your payment been declined? Before contacting the customer support team, please check first that:Your registered payment method is valid for at least 3 more months. The payment method comes from the same country from which you want to subscribe. The payment was refused by your bank, as this can happen for various reasons even if you have the funds in your account. Have you paid but your subscription is not activated? Check that you are connected to the correct account corresponding to your paid subscription. Try to log out and log in again. If the subscription is still not activated, please contact the customer support team with proof of payment.
Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.
Enjoy all the advantages of Deezer Premium for half the price with Deezer Student! Am I eligible for Deezer Student?You must be a student between 18 and 25 years old enrolled at a college or university, based in Brazil, Colombia, France, Germany, Netherlands, Russia, the United Kingdom or the United States (more countries to come). How long can I enjoy this offer?The discount period lasts for a full year and can be renewed up to 3 times as long as you are qualified for this offer, which means it is possible to enjoy it during up to 4 years in a row.During the last 6 weeks of the discount period, several emails are sent to remind you to re-verify your student status, don’t forget to check your spam folder! How do I subscribe to this offer?Go to the Deezer Student page and follow the steps! You may be asked to provide one of the following documents: a school certificate, a student ID card scan, a transcript or a registration/tuition receipt. I’ve already got a Deezer subscription, can I
I’ve been getting notifications recently even though I unsubscribed from all of them! No worries, we’ve just made significant changes to our notification system. Therefore the notification settings were reset so you could benefit from the improvement and receive news and updates about Deezer's new categories. You can of course change your notification settings, find out how just below How do I manage my notifications? Use the checkboxes to personalize your notification preferences. Here’s how to access the settings: →On iOS: Open Favorites > Settings > My account > Manage my account > Notification preferences →On Android: Open Favorites > Settings > Manage my account > Notification preferences → On computer: Open deezer.com or the Deezer desktop app. Click on your user profile icon > Account Settings > Notification preferences tab. Any changes you make to your Deezer notification preferences will be updated within 48 hours
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