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Replies posted by Neilo1991

20 Replies

C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hi, I am having this issue since a couple months on different android devices. Now i have a samsung fold 3 the experience is even worst with foldable screen. I am testing another provider and it realy works perfectly.   It's very frustrating, even the quick scroll function is glitchy.I have s24 now and all same issues.I think spotify it will have to be. I hope that deezer contact us if they ever fix the glitch.I'm out unfortunately.

42
N
Runaway Baby
10 days ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Android

Album page refreshes when navigating back to it

@Leonídia.Deezer Thank you for the reply, at present I have 64 albums favourited, and 4700 songs in 'favourite songs' so it might be another issue other than the >500 albums bug.Is there a possibility of getting a feature to allow us to convert our 'favourite tracks' list to a playlist as the issue doesn't happen in any of my playlists, only in 'favourite tracks'.Thank you,Neil

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Leonídia.Deezer
Community Manager
1 month ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hello @ferg8 @Neilo1991 apologies for the absence of feedback on this topic. I tried today to replicate on the Deezer Beta 8.0.7 version and standard version 8.0.5 and I couldn’t reproduce the same issue. But maybe I didn’t made the same steps. Open lyrics, block the phone, closed the app and every time I came back to favourites list it was on the same place where I left. So please can you confirm if from our side you can still reproduce the issue and would be great if you could share a video in case the bug persists. In that case, share details about your device. Model, Deezer version installed, OS version.  Deezer version: 8.0.6.65Samsung s20feAndroid version: One UI 5.1G780FXXSFFXA6/ G780FOXMFFXA6/ G780FXXSFFXA6 This issue has been identified on a brand new samsung phone in a previous comment. https://drive.google.com/file/d/1CtEXRWP3EAKS0tK0JxobZ81oZhGm5Cw3/view?usp=drivesdk  There is a screen recording attached. Thank you for getting back to us, but can you reply regarding the te

42
N
Runaway Baby
10 days ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Android

Album page refreshes when navigating back to it

Hey I up this because it is also really annoying for me (702) albums and scrolling all the way to the back all the time is painful. It seems to me it wasn’t like this before the UI update. Can someone do something about it ? Hi Guilhem,This issue was happening before the UI update for me. I don't use the albums section, but the 'favourite song' section has the same issue once you go open another app and return to deezer, you are returned to the top of the list.Ferg has linked our thread below.Neil

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Leonídia.Deezer
Community Manager
1 month ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Cheers Ferg, a fresh commenter might get this some attention.I only have the issue when scrolling through favourite songs.I gave a solution above and it hasn't been implemented, so it seems they don't really care, i think to implement code that would allow to copy 'favourite songs' playlist would take a a few hours if even, but they seem to be content with us having the issue.  

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

@Leonídia.Deezer  I have a quick solution to this issue if the developers would implement it.Can you add a feature which allows all off the songs in favourites to be copied to a playlist.The problem doesn't exist in playlists and it would be so helpful if this was a way we could listen to our songs while the problem is being fixed.Please please please can this feature be added, as I have over 4000 songs and finding songs has become an absolute nightmare, especially when i'm being an astronaut 👨‍🚀Thank you for your time 🙏

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

😂 just scrolled up and saw that we started this conversation 4 months ago, quite incredible.I think they had everyone working on the new UI and completely ignored this huge problem.I'm not having any issues regarding bluetooth, or songs not playing. 

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

It's the lack of response that gets to me. To be honest I will give them another month, and then i think i'll just switch to spotify. Why put up with such a huge issue for so long, there is a method of transferring your songs directly to spotify. It's not like we are getting the service for free.Before, i loved how i could find new tracks with track mix, but recently i have started using Beatport streaming, and they allow you to follow labels which pretty much gives you access to a far greater music library.I was going to continue using deezer and beatport, but if the issue isn't resolved in 30 days, it's Bon Voyage. You've been great to me Deezer, but lack of communication over such a huge issue has worn out my patience 😔

42
N
Runaway Baby
10 days ago
N
Runaway Baby
Neilo1991Runaway Baby

Album art return featureNew

When you have the the album art cover menu open while playing your song, there is a return feature by which you swipe down from above the album art cover image to return to the previous screen. In the old version you could swipe down from anywhere on the album art image and it would return you to the previous screen. My thinking is that perhaps people were trying to swipe across to the next song and were accidentally returning to the previous screen, and maybe that was why the feature was removed. I just want to make the case that the interaction with the app went smoother with the previous version as it is not possible to reach my thumb up above the album art to swipe down. This means that the return button in the bottom right of the screen (samsung s20) is how i return to the previous screen. It just doesn't feel as smooth as before as a swipe is quicker than a button press.   Just wondering if anyone else is having the same experience. Love the new UI, well done to the devs ❤️ Just

1
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Runaway Baby
5 months ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hi I just want to give an update on user experience.Firstly congrats on the new UI it's so cool.The problem mentioned in this forum has been partially fixed with the new update.When you are playing a song in favourites and press on the 'currently playing' tab at the bottom which brings up the the album art screen, you are able to return to the favourite tracklist and the position will not have changed, this was not the case with the previous version.However the issue still occurs that if you close the screen or switch to another app, you are returned to the top of the favourite tracklist.Thank you,Neil

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

I might be in Leonídia's bad books after my previous comment 😅I didn't realise i had to forward anything on as I assumed that this issue was still being resolved. It seems that with older versions of android work fine with the app, but if this is the case the issue is only going to get worse for deezer. My phone is a samsung s20 so it is not even new and it is having problems. As more ppl update their phones, the problem is going to start interfering with more ppl.Hopefully we can get an update on this, i understand from previous comments that the issue was identified by their tech team and that they have been working on the solution. That was a few months ago so surely there has been some progress.

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hi  Is this issue still being looked at, i have added a lot more music to my account, and it has now becoming a lot harder to enjoy the app and find songs.Please can i have some update on this ? Kind regards,Neil

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

I am questioning now if you even care, i can see 1 day ago 'Leonidia' who is deezer admin has responded with the same message from 6 weeks ago, this is ridiculous, sending us bot messages with instructions that we have already followed. Really not good enough 🤷‍♂️

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Okay deezer admin, seriously we need more communication. I have not had the problems that are mentioned above. There seems to be serious issues with the coding that is being inplemented. I have no issue with playing music from a playlist other than 'favourites'. If i create a playlist and play a song, i can go to another app and come back to deezer, the playlist position has not changed but if i do this in playlist 'favourite songs' i have a problem of it going back to the start.We are supporting the deezer company, at the beginning of this thread, deezer admins were responding, but now silence. I understand you guys are busy, but leaving us without reply for so long is not good enough. I am a little drunk writing this, so apologies if i am coming across as rude but the app experience is going to shit. I love this app and i recommend to everyone to change from spotify but you guys have to get the act together 🙏Much love ❤️

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Cheers awesomemac, i'm using android 13 though so this might be the issue. To be honest i thought it would be a quick fix but it seems to be more complicated than expected.

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Same issue is still there, must have been for something else. Deezer admins, any word?

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

I only have about 50 albums.Has there been any progress on this issue ?I understand it takes time, just asking :) Kind regards,Neil

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hi Alfredo,I am using the galaxy s20 FE One UI - version 5.1.Thanks for getting back to me so quick.Kind regards,Neil

42
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Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

Hi leonidia,I will instead explain to you what i am doing. Open settings > apps > deezer > storage > clear cache.Deleted app, re-installed and issue is the same. I have done this process in reverse, tried the process including resetting the phone.If this issue has just started to occur for multiple users, it would indicate an issue with the coding for the app.It's a great app, please fix though as it is getting very annoying.

42
N
Runaway Baby
10 days ago
C
Tiny Dancer
CharlizeTiny Dancer
asked in Android

Playlists keep refreshing/ jump to top song

I'm having the same issue, i have deleted the app and cleared cache and still have the same issue. To be honest it's ruining my experience of using the app, if it isn't resolved i will prob switch to spotify.

42
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Runaway Baby
10 days ago
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