The song that impacted you the most -THE THREAD 🔉
Thank you for the reply, that’s more information you’ve supplied than I’ve had over the six months customer support have been looking into this, although the reference number you have given is totally different to the one on the email correspondence I have. My point was, why is it taking so long? I don’t expect an answer here and I can’t see it being linked to being abroad as I’ve not used my Deezer account in another country. Anyway, I’ve already explained this many times. Thank you for the response.I’ll continue waiting but won’t hold my breath.
I’ll repeat what I’ve told Deezer Customer Support numerous times in relation to the Error MS2004 (ref number: 6846426). I have done all the advised above many times, including sending a video. This has been ongoing over 6 months. I’ve been told the developers are ‘looking into it’ numerous times with no success. Maybe it’s not affecting enough customers to cause a storm, or enough haven’t left due to the lack of service. I don’t know, I just wish it would be taken seriously when it’s reported and sorted out.I won’t be renewing my subscription when it ends as it drives me nuts.
I would like to add I reported exactly the same problem months ago online and just keep getting asked the same questions as above over and over again, the log was closed once (not at my request) and after finally providing the video evidence requested… I’m still being asked the same questions. They clearly have no idea what this problem is or any desire to fix it. It’s just delaying tactics in the hope you’ll give up, sorry to say. Frustrated doesn’t even come close! I’ve now been told it’s due to poor internet connection, which is rubbish. Clearly my internet is allergic only to Deezer. Anyway, good luck getting it sorted, but I’d not hold out any hope anytime soon. 😕
I’ve been trying to get this problem fixed with Deezer support since I posted the above… sad to say they haven’t a clue what’s going on. I find it hard to believe it’s only affecting a few users. I’ve subscribed to Deezer for years, this is a new problem that’s started happening consistently, what am I doing that’s different to anyone else? No one seems to know.
I’m using the app on my laptop, version 5.30.400.I’ve found that I can use the esc button and it will close the screen, however I used to be able to shut the window simply by clicking close (X), this no longer works.
I’m getting exactly the same problem as the screenshot showing the error message. I’ve tried deleting, reinstall, clear cache etc, still happening randomly. Works just fine, then doesn’t. It’s getting annoying.
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