The song that impacted you the most -THE THREAD 🔉
I have this issue and I’m based in the UK. I had an email from Deezer to claim they’d fixed the problem, however they haven’t. I replied and haven’t heard anything since.BTW Tidal offers 360 tracks - I’m on a free trial with them at the moment and I’m considering switching.
Just tried using my Samsung multiroom for the first time since the summer and guess what…….Deezer doesn’t work on it again. This frequently breaks for some reason. I think Deezer need to develop a similar approach to how it works in Spotify…...
Well still no fix, so Deezer cancelled and switched to Spotify Don’t blame you. Spotify appear to be working on a HIFI option which would tempt me to switch completely (I’m currently on a 3 month free trial of Spotify).
Thanks, @Ripperoo and all for your patience and feedback. We're working on getting this clarified with Samsung. Please accept our apologies for any inconvenience caused Hi Rudi, when can we expect progress? right now we need two things: A confirmation that a fix will be implemented A commitment to an acceptable timeline for the fix given that neither product has significantly changed, this should be an easy fix - I.e. reverse the code change that broke this.
Hi Friends, As usual, checked my speaker system this morning, and by chance had the Soundbar set as the lead of the group (six speakers in total). 😯 It works!! Everything accessible, playlists, fav's, albums the lot. Which is great, the only thing that stops it from working is if I change the order of the connected speakers.Only works with the Soundbar as lead. I can live with that! Anyone else working? Yes I tried accessing via the Soundbar and it worked. It would great if between Deezer and Samsung if they could fix this - if it works with the Soundbar then it can’t be “unfixable”. Thanks for figuring this out anyway! It’s a work around but does mean we can’t use the Soundbar for the TV while blasting out S Club Seven, Slipknot etc on the Multiroom system. I imagine there are a number of people who don’t have a Samsung Soundbar and can’t use this approach.
Folks, Perhaps one course of action is to email the CEO (assume this site is accurate): https://www.ceoemail.com/s.php?id=ceo-80955
Hi Deezer, This weekend my task is to recreate my music library on Spotify so that I can switch over to them if the Deezer/Samsung Multiroom app issue isn’t fixed by the end of my Spotify free trial. I’m being generous - I could cancel Deezer now and just switch. Like many others I became a Deezer user after the free offer that came with the Samsung Multiroom speakers - it’s very ironic that this now becomes the reason for me to switch to Spotify. Deezer is a much smaller company than Spotify and this should mean quicker decision making to look after customers. Let’s see some communication from you on this! I’m assuming no information means you’re taking no action.
I’ve signed up for a free trial of Spotify and it works very well with Samsung’s Multiroom app, however Deezer has HiFi so if they can collaborate with Samsung to fix the issue I’ll stay with Deezer. Shame as I’ve enjoyed the Deezer experience so far but having several unusable Samsung Multiroom speakers in the house will prompt me to switch to Spotify (I might try Tidal although it could have a similar issue to Deezer). Deezer, you need to move quickly on this. Perhaps a quick fix is needed and a longer term fix is to look at how Spotify do it?
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