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Answered

Unable to login on ONKYO

  • 24 January 2019
  • 47 replies
  • 2556 views
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47 replies

Z
Rank

Hello. Can't login to Onkyo TX-NR535. Check FAQ but there is no answer to previous question about device. Is possible to log in ?

Thx

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting it @zummy @slaneymark 

We'll be looking into this, it could be that our API isn't ready for the new firmware update you've had. @zummy have you updated your firmware too? Please post your versions here - a factory reset and a router restart could help :thumbsup_tone2:

R
Rank

Hello,

I have a premium subscription but am unable to login with the Onkyo TX-8130 receiver. I keep getting the message: "Your details are incorect, please try again". Could you please help me with this issue?

Thanks.

 

Jessica.Deezer
Rank
Userlevel 3
@rimol we have asked for an update on the situation from our devs, but haven't heard back from them yet. As soon as we know more, we'll let you know 🙂
S
Rank

I'm a new user with Deezer and am experiencing the same problem with my TX-NR636. I can't login and instead get this message:

“Connection Error. The server connection could not be established or was terminated early. Please try again later.”

I've updated the firmware to the most recent update. All other NET apps function normally, and I'm able to login successfully using other devices.

M
Rank
Same here. It’s been 6+ months without Deezer working on my Onkyo. I’ve reset the router. I’ve reset the Onkyo to factory settings.
Still doesn’t work. Very frustrating.
N
Rank
Have the same problem on Onkyo tx-8150. Changed password and updated firmware of receiver - still got the problem!
Everything was ok a month ago, but now it's not working!
E
Rank
Hi,

Thanka for the reply. I have already tried changing the password, still doesn’t work. I am able to login with the changes password in IOS app and web; but not on Onkyo Amp.
J
Rank

posiadam konto hifi okres próbny. nie mogę się zalogować do swojego urządzenia Onkyo tx 8150 tym samym hasłem bez problemu loguję się do telefonu i komputera

Rudi
Rank
Userlevel 7
Badge +7
Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.
R
Rank
code:
Hello, today trying and the same problem ....
Rudi
Rank
Userlevel 7
Badge +7
Thank you for your patience, guys. I've asked for an update from our devs and will let you know once I hear back!
M
Rank

Hi there @MrSimplyDreamer 

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

Please help me. I don’t see password reset mail.

M
Rank

Sorry, but i don’t see password reset mail.

 

Rudi
Rank
Userlevel 7
Badge +7

Hi there @MrSimplyDreamer 

Thanks for reaching out. Don't worry, I've had a look at your account, unlinked your Google login and sent you a password reset email. Please check your inbox, change the pass and try to log in directly. Let me know if you need further help :wink:

P
Hi. I've the same situation. Cannot interact with the deezer app on the Onkyo TX-NR646. There's no problem in the account, I can connect perfectly well through xbox one, PC and smartphone.
Y
Rank
Userlevel 1

Hi all,

 

I’m hoping for any information about this problem.

 

I am unable to login to Deezer on my Onkyo DP-S1 DAP.

The DAP is running 1.30 software and being used in Japan.

I am trying to login with my deezer free account. If it works I might upgrade to the Hifi plan.

But there appears to be some issue with logging in.

 

Can anyone help with this issue?

 

Thanks!

N
Rank
Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.
Hi again! Everything is ok now! Thanks a lot for your support! Regards to you and developers team! The interface is much better now and it works!!
C
Rank



Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
Our devs are working on it! I'm sorry about that!

Yes. That´s the error, and it is still ocurring. Any news from the developers to fix this issue?

Regards,
E
Rank
Same error with my Onkyo 838, i already restet and cant conect, fix it please
Rudi
Rank
Userlevel 7
Badge +7
Thanks for reporting it @albator79 I'll pass the feedback to the team dealing with this.
Y
Rank
Userlevel 1

Thanks! Hoping someone can help

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